…but action still lags behind words For weeks, my emails to Amazon’s so-called “dedicated point of contact”—Ethan R.—went unanswered. Each time he ended his emails by inviting me to reply if I had questions. I did. Twice. Crickets. Now, after more than a month of frustration, Ethan has finally acknowledged that he missed those earlier…
Amazon’s customer service dead-end When Amazon’s Executive Customer Relations reached out, I thought progress was being made. Ethan R. has now written to me twice, each time with polite apologies and the promise that my case is “a priority.” Each time, he ends his emails with an invitation to reply. Each time, I do. Each…
A case study in corporate contempt for customers The third head of the beast I’ve written before about DHL’s obstructive delivery “support” and Amazon’s Kafkaesque Kindle Direct Publishing fiasco. Adobe has now earned its place in this hall of shame. What began as a simple request for transparency (provide me with chat transcripts of my…
Amazon says my account lockout is a “priority” but weeks later, nothing. Ex-IBM CTO David calls it poor service, and my unanswered replies suggest Ethan may be a bot. Silence isn’t leadership—it’s avoidance. Updates continue here, because the clock still ticks
It has now been nearly two months since I lost access to my KDP account and the royalties trapped inside it. Over that time, I’ve received multiple emails from Ethan R. of Amazon’s “Executive Customer Relations.” Each note has been politely worded, filled with assurances that my case is a “priority,” and that updates would…
A witty, satirical survival guide for the optimisation age, ‘You’re Not Imagining It, It IS This Weird’ exposes the absurdities of wellness, productivity, and authenticity culture while inviting readers to laugh, question, and reclaim their sanity in a world gone strangely sideways.
For weeks now, I’ve been locked out of my Amazon KDP account. Every attempt to log in sends me back into the maze of Two-Step Verification codes that I cannot use. I’ve documented it all—emails, screenshots, videos—and published the unfolding story here. At long last, Amazon has acknowledged the scale of the problem. Ethan R.,…
An executive steps in after a month-long lockout For more than a month, I’ve been locked out of my own Amazon KDP account. No access to my royalties. No ability to change my bank details. And every attempt to log in ended in the same cruel loop: Amazon insisted I enter a Two-Step Verification code,…
Another day, another form letter from Amazon. Another month without access to my own account. Another batch of withheld royalties. And another pair of non-answers from the very people indie authors are told to look up to. Amazon’s ongoing lockout For over a month, I’ve been locked out of my Amazon account. Each time I…
DHL Vietnam’s latest email says the file “falls entirely under Customs,” that DHL can’t remove items—even with my authorisation—and that Customs may prefer full seizure. Then they suggested I could try to meet Customs. DHL email to me late Friday 12th September 2025 Fine. Here’s what I asked them to do—today: File my written instruction…
