For weeks now, I’ve been locked out of my Amazon KDP account. Every attempt to log in sends me back into the maze of Two-Step Verification codes that I cannot use. I’ve documented it all—emails, screenshots, videos—and published the unfolding story here.
At long last, Amazon has acknowledged the scale of the problem. Ethan R., from their Executive Customer Relations team, wrote to me today with words I’ve been waiting to hear:
“The issue has proven more complex than initially assessed, requiring additional time and technical resources to resolve properly.”
This is no small admission. It means that my case is not just a matter of clicking the right button or resetting a setting. Something deeper is wrong in the way Amazon handles Two-Step Verification for international authors like me.
I want to acknowledge Ethan’s professionalism. He has apologised—three times now—for the delays, and he has promised to keep me updated, with the next milestone set for September 27.
That said, the reality remains stark:
- I have now been locked out of my account for over a month.
- I have not been able to access my royalties or update my payment details.
- The stress of fighting this battle has been considerable.
So yes—I welcome Amazon’s honesty. Yes—I am willing to give them the time to fix it properly. But no—I will not quietly accept the cost that this lockout has imposed on me and other authors who may be facing similar barriers.
The clock continues to tick.
Lesson for Amazon
When problems are deeper than first thought, honesty is your best ally. Admit the complexity. Communicate openly. But remember: every day of delay still has real costs for the people you serve.
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