A case study in corporate contempt for customers The third head of the beast I’ve written before about DHL’s obstructive delivery “support” and Amazon’s Kafkaesque Kindle Direct Publishing fiasco. Adobe has now earned its place in this hall of shame. What began as a simple request for transparency (provide me with chat transcripts of my…
Amazon says my account lockout is a “priority” but weeks later, nothing. Ex-IBM CTO David calls it poor service, and my unanswered replies suggest Ethan may be a bot. Silence isn’t leadership—it’s avoidance. Updates continue here, because the clock still ticks
It has now been nearly two months since I lost access to my KDP account and the royalties trapped inside it. Over that time, I’ve received multiple emails from Ethan R. of Amazon’s “Executive Customer Relations.” Each note has been politely worded, filled with assurances that my case is a “priority,” and that updates would…
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For weeks now, I’ve been locked out of my Amazon KDP account. Every attempt to log in sends me back into the maze of Two-Step Verification codes that I cannot use. I’ve documented it all—emails, screenshots, videos—and published the unfolding story here. At long last, Amazon has acknowledged the scale of the problem. Ethan R.,…
An executive steps in after a month-long lockout For more than a month, I’ve been locked out of my own Amazon KDP account. No access to my royalties. No ability to change my bank details. And every attempt to log in ended in the same cruel loop: Amazon insisted I enter a Two-Step Verification code,…
Another day, another form letter from Amazon. Another month without access to my own account. Another batch of withheld royalties. And another pair of non-answers from the very people indie authors are told to look up to. Amazon’s ongoing lockout For over a month, I’ve been locked out of my Amazon account. Each time I…
DHL Vietnam’s latest email says the file “falls entirely under Customs,” that DHL can’t remove items—even with my authorisation—and that Customs may prefer full seizure. Then they suggested I could try to meet Customs. DHL email to me late Friday 12th September 2025 Fine. Here’s what I asked them to do—today: File my written instruction…
The DHL Vietnam saga has taken another surreal turn. This week, Pack & Send relayed DHL Vietnam’s position: that my entire shipment should be destroyed because a small subset of items—marital aids/sex toys—are prohibited under Vietnamese law. Even though you can buy them in bricks-and-mortar sex shops—and of course online—in Vietnam. Let’s pause. If that…
DHL Vietnam now threatens to destroy an entire shipment because of a few disputed items. I’ve authorised removal of those items only — but the clock is ticking. Leaders take note: proportionality matters, and silence only deepens reputational damage
