Somewhere inside Amazon, a script has decided my case is finished. Not solved, not fixed. Just finished. This morning, Ethan R. from Executive Customer Relations (still surname withheld, naturally) wrote to say Amazon “won’t be able to provide any additional insight on this matter.” That’s corporate code for “we’re washing our hands of you.” This,…
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The silence that speaks volumes, Part 5
Bureaucracy on loop Amazon’s latest email landed this morning. After eight weeks of correspondence, multiple escalations, and a detailed technical breakdown explaining exactly where their systems fail, they’ve decided the next step is… to ask me for another video. Not a new explanation. Not a fix. Just another screen recording of the same error I’ve…
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The silence that speaks volumes, Part 4
When acknowledgment replaces action It took four days, but Ethan finally wrote back. For the first time, he used the word systemic. He also stopped demanding I make another video—perhaps realising that my unpaid internship in Amazon’s diagnostic department had gone on long enough. His latest note thanked me for my “detailed explanation” and promised…
When the world’s largest online retailer asks an unpaid customer to debug its own systems, you know something has gone very wrong. Amazon’s Executive Customer Relations—those mysterious figures known only as “Ethan R.” and “Angelique”—have now admitted they cannot resolve a simple phone verification glitch without asking me to supply yet another video walkthrough, complete…
Amazon’s latest request borders on the absurd. After weeks of back-and-forth, after hours of lost time and royalties trapped in limbo, I have now been asked to provide yet another video documenting the very glitch I’ve already explained multiple times. Let’s pause for a moment. Amazon, the world’s largest online retailer, valued higher than many…
Ethan R., Angelique, and the bot problem Amazon’s latest response landed in my inbox, and it raised a peculiar but telling question: why don’t my so-called “Executive Customer Relations” contacts have surnames? Ethan R. Angelique. That’s how they sign off. Polite, polished, vague. But not quite human. Real people have surnames. Just minutes before Ethan’s…
When you spend weeks locked out of your Amazon KDP account, losing royalties and professional momentum, you cling to every update from “Executive Customer Relations.” Until yesterday, every email I’d received came signed by Ethan. Each ended with the polite invitation to reply directly with any concerns. Each time, I did. Each time, silence. Now,…
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The silence that speaks volumes—Part 2
Amazon’s latest email from “Ethan R., Executive Customer Relations” did sound different. For the first time, he acknowledged that he had missed my earlier replies. Up until now, every message he sent ended with an invitation: “Please don’t hesitate to reply to this email with any questions or concerns.” So I did reply. Twice. Nothing.…
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Amazon replies
…but action still lags behind words For weeks, my emails to Amazon’s so-called “dedicated point of contact”—Ethan R.—went unanswered. Each time he ended his emails by inviting me to reply if I had questions. I did. Twice. Crickets. Now, after more than a month of frustration, Ethan has finally acknowledged that he missed those earlier…
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The silence that speaks volumes
Amazon’s customer service dead-end When Amazon’s Executive Customer Relations reached out, I thought progress was being made. Ethan R. has now written to me twice, each time with polite apologies and the promise that my case is “a priority.” Each time, he ends his emails with an invitation to reply. Each time, I do. Each…