Amazon’s staff phoned the dead number I’d already told them was inactive, ignoring the working one in every email. This isn’t service — it’s a leadership failure. When scripts replace ownership, customers see the truth: slogans mean nothing without action
Category: Organisations
A photographer questions the use of AI models in a magazine about women’s beauty procedures. Is this where we are now? Where are the ethical discussions around this?
A photographer questions the use of AI models in a magazine about women’s beauty procedures. Is this where we are now? Where are the ethical discussions around this?
Amazon blocked me from enabling 2FA and bounced me between teams with no fix. Their “customer-centric” slogan collapsed under pressure. This is a leadership lesson for every organisation: loyalty erodes when systems fail and no one takes ownership
This 1,000-word case study explores how Academia.edu’s silent auto-renewal charged $371.80 AUD without warning—highlighting the dangers of dark patterns in tech design. Learn what dark patterns are, how they manipulate users, and what ethical leadership in digital spaces should look like.
This isn’t a rant. It’s a public warning. On 17 July 2025, I discovered that $371.80 AUD had been withdrawn from my bank account by Academia.edu. I had no idea the subscription was still active. I received no warning. No renewal email. No opt-out reminder. And when I contacted their support team to explain the…
AI isn’t overhyped—it’s misunderstood. In this post, Lee Hopkins explores how AI is quietly transforming business and why leaders who ignore it now risk falling far behind.
Categories
Best practice
Meta — the parent company of Facebook, Instagram, and WhatsApp — has a long history of abusing user trust. It has been fined billions for illegal activities like unauthorised data harvesting (Cambridge Analytica), illegal facial recognition, and mishandling children’s private information. Beyond what’s illegal, Meta is ethically notorious for emotional manipulation experiments, addictive design targeted at teenagers, rampant surveillance (even of non-users), promoting misinformation, and ignoring research that shows its products harm mental health. Today, Meta faces mounting lawsuits and global investigations that could force it to break up or radically change how it operates
Leading teams in Vietnam requires more than strong business acumen—it calls for cultural sensitivity and strategic adaptation. This post explores the dynamics of Vietnamese workplace culture and offers practical ways expat executives can foster trust, enhance communication, and lead with impact