Amazon’s customer support carousel is a case study in corporate failure. Different names, same scripts, no ownership. My royalties remain blocked, my account locked, and Amazon’s “customer obsession” rings hollow
Tag: Amazon
This is the full chronology of my Amazon KDP fiasco: royalties withheld, support loops endless, escalation treated as violation, and the final insult — being told to start a new account. Call it incompetence, call it bureaucracy. I call it unconscionable
Amazon’s bookselling empire runs on the work of authors, yet its broken systems are blocking us from royalties we’ve already earned. Books sell, Amazon gets paid, and authors are left stranded. Call it bureaucracy, call it incompetence — I call it unconscionable
Amazon’s customer support has hit new depths: escalation treated as violation, AI dashboards screaming red, and now the support mailbox itself fails. This isn’t customer service—it’s parody. Here’s why leadership culture, not AI, determines whether customers are helped or abandoned
Amazon’s staff phoned the dead number I’d already told them was inactive, ignoring the working one in every email. This isn’t service — it’s a leadership failure. When scripts replace ownership, customers see the truth: slogans mean nothing without action
Amazon blocked me from enabling 2FA and bounced me between teams with no fix. Their “customer-centric” slogan collapsed under pressure. This is a leadership lesson for every organisation: loyalty erodes when systems fail and no one takes ownership