Amazon’s customer support has hit new depths: escalation treated as violation, AI dashboards screaming red, and now the support mailbox itself fails. This isn’t customer service—it’s parody. Here’s why leadership culture, not AI, determines whether customers are helped or abandoned
Category: Leadership
Amazon’s staff phoned the dead number I’d already told them was inactive, ignoring the working one in every email. This isn’t service — it’s a leadership failure. When scripts replace ownership, customers see the truth: slogans mean nothing without action
A photographer questions the use of AI models in a magazine about women’s beauty procedures. Is this where we are now? Where are the ethical discussions around this?
A photographer questions the use of AI models in a magazine about women’s beauty procedures. Is this where we are now? Where are the ethical discussions around this?
Amazon blocked me from enabling 2FA and bounced me between teams with no fix. Their “customer-centric” slogan collapsed under pressure. This is a leadership lesson for every organisation: loyalty erodes when systems fail and no one takes ownership
This 1,000-word case study explores how Academia.edu’s silent auto-renewal charged $371.80 AUD without warning—highlighting the dangers of dark patterns in tech design. Learn what dark patterns are, how they manipulate users, and what ethical leadership in digital spaces should look like.
This 1,000-word case study explores how Academia.edu’s silent auto-renewal charged $371.80 AUD without warning—highlighting the dangers of dark patterns in tech design. Learn what dark patterns are, how they manipulate users, and what ethical leadership in digital spaces should look like.
After Academia.edu auto-renewed a $371.80 AUD subscription without notice, I requested a refund. They refused. I’m sharing my full complaint letter publicly to warn others about their deceptive billing practices and refusal to offer support or flexibility. This is a cautionary tale worth reading.
This isn’t a rant. It’s a public warning. On 17 July 2025, I discovered that $371.80 AUD had been withdrawn from my bank account by Academia.edu. I had no idea the subscription was still active. I received no warning. No renewal email. No opt-out reminder. And when I contacted their support team to explain the…
After Academia.edu auto-renewed a $371.80 AUD subscription without notice, I requested a refund. They refused. I’m sharing my full complaint letter publicly to warn others about their deceptive billing practices and refusal to offer support or flexibility. This is a cautionary tale worth reading.