Difficult conversations

var sc_project=3372029; var sc_invisible=1; var sc_partition=37; var sc_security=”918325f4″; Home Books Clients How I work Pricing Research Services Free eBooks Home Articles Courses Nonverbal Products Twitter Case studies Presentations* Info Pack* –> My blog is here About me Search * opens in new browser window Second Life blog (both links open in a new window) –> Current Adelaide time: obj = new Object;obj.clockfile = “5002-blue.swf”;obj.TimeZone = “ACDT”;obj.width = 192;obj.height = 19;obj.Place = “”;obj.DateFormat = “DD-mm”;obj.TimeFormat = “hhmmTT”;obj.wmode = “transparent”;showClock(obj); Contact me: +61 410 642 052 Difficult conversations var sc_project=3372029; var sc_invisible=1; var sc_partition=37; var sc_security=”918325f4″; Home Books Clients How I work Pricing Research Services Free eBooks Home Articles Courses Nonverbal Products Twitter Case studies Presentations* Info Pack* –> My blog is here About me Search * opens in new browser window Second Life blog (both links open in a new window) –> Current Adelaide time: obj = new Object;obj.clockfile = “5002-blue.swf”;obj.TimeZone = “ACDT”;obj.width = 192;obj.height = 19;obj.Place = “”;obj.DateFormat = “DD-mm”;obj.TimeFormat = “hhmmTT”;obj.wmode = “transparent”;showClock(obj); Contact me: +61 410 642 052 Fresh News: As featured at EzineArticles.com Difficult Conversations – Getting Started Judy Ringer Is there a conversation you’ve been putting off? Is there a coworker or family member with whom you need to talk to- but don’t? Maybe you’ve tried and it didn’t turn out as you had hoped. Or maybe you fear that talking will only make things worse. Whatever the reason, you feel stuck and you’d like to free up that energy for more useful purposes. One of the most common reasons I hear in my workshops for not holding difficult conversations, is that people don’t know how to begin. Here are a few conversation openers I’ve picked up over the years – and used many times. • I’d like to discuss something with you that I think will help us work together better. • I think we may have different ideas about _____________. When you have some time, I’d like to talk about it. • I’d like to hear your thoughts on ____________. Do you have a minute? • I need your help with what just happened (or – I need your help with __________). Can we talk? • I’d like to see if we might reach a better understanding about ___________. I really want to hear your thoughts on this. All of these openers help to create an environment of respect and mutual purpose. You can say almost anything as long as you maintain these two critical conditions. Practice, Practice, Practice The art of conversation is like any art – with continued practice you acquire skill and ease. You, too, can create better working and family relationships, ease communication problems, and improve the quality of your environment. Here are 3 tips to get you started. 1) A successful outcome will depend on two things: how you are and what you say. How you are (centered, supportive, curious, problem-solving) will greatly influence what you say. 2) Know and return to your purpose at difficult moments. 3) Practice the conversation before holding the real one, either mentally or with a friend. Try out different scenarios and visualize yourself handling each with ease. Envision the outcome you’re hoping for. Good luck, and remember that if you can find a mutual purpose for holding the conversation, and if you extend and maintain respect, you will be fine. Let me know how it goes! Article Source : http://www.bestmanagementarticles.com http://management-communication.bestmanagementarticles.com About the Author: Judy Ringer is the author of Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict and the award-winning e-zine, Ki Moments. Judy is a black belt in aikido and nationally known presenter, specializing in unique workshops on conflict, communication, and creating a positive work environment. She is the founder of Power & Presence Training and chief instructor of Portsmouth Aikido, Portsmouth, NH, USA. To sign up for more free tips and articles like these, visit http://www.JudyRinger.com var owHost = ((“https:” == document.location.protocol) ? “https://” : “http://”);document.write(unescape(“%3Cscript src='” + owHost + “onlywire.com/btn/button_3798′ ad=’no’ title=’TITLE’ tags='”business communication” communication nonverbal’ url=’URL’ class=’owbutton’ type=’text/javascript’%3E%3C/script%3E”)); Reports I have written: Measuring the impact and ROI of social media – for Ark Group Making Social Media work for your business – for Ark Group Social Media: The New Business Communication Landscape – for Ark Group How to get started with podcasting in your organisation – for Melcrum Publishing Contributing author to How to use social media to solve critical internal communication issues – for Melcrum Publishing Contributing author to How to use social media to engage employees – for Melcrum Publishing Contributing author to How to communicate with hard-to-reach employees – for Melcrum Publishing Have you subscribed to my weekly newsletter yet? As a subscriber you get kept up-to-date on when new articles are added. Subscribe now! and receive a free version of my $79 report, Master the Art and Science of Twitter for Business. It’s the first in a series of reports I’m writing on how to master the various key elements of social media. Each report is an-depth, step-by-step process that explains in clear, plain English how to master a particular social media tool and help your business communicate better for better business results. Each report is easy to read, easy to implement and easy on the pocket — just $79 per copy. But as a new subscriber to my blog and newsletter, I’m giving you a copy of the free version of Master the Art and Science of Twitter for Business report as a way of saying “thank you” for joining my community. Please subscribe, then check for the email you will receive from me shortly after, because in the email will be details of how to download the report [1.2mb pdf] Subscribe now! Enter your EmailPreview | Powered by FeedBlitz If you would like to use any of the articles on this site that I have personally written (they will either have ‘By Lee Hopkins’ on them, or nothing at all) please feel free to do so as long as you include the following ‘resource box’ text and a link back to www.LeeHopkins.com: “Lee Hopkins the author of over 130 articles on business communication, and is recognised world-wide as one of Australia’s leading experts in online business communication, including Social Media or Web2.0 as it’s also known. To connect with him, please email him at Lee at LeeHopkins.com Visit his site at www.LeeHopkins.com to find many more articles on business communication. He also blogs at www.LeeHopkins.net. Whilst there, why not pick up a complimentary copy of his ‘Master the Art and Science of Twitter for Business’, which explains all about this latest seismic change to the business communication landscape!” This work is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License. Finally, if this site or any of the articles have been of any help to you, perhaps you’d like to say ‘thank you’ by throwing a few pennies my way. If so, please click on the button below and donate whatever you feel is appropriate. The payment is handled by PayPal and is extremely secure. Thanks. Subscribe Subscribe to my weekly business communication newsletter and receive a FREE version of my highly-regarded report, ‘Master the Art and Science of Twitter for Business’ (that sells for $79) Find out more… Related material : Twitter A 12-step plan to take you from Twitter newbie to Twitter supremo and grow your business in the process. More details Better Business Writing You’ve probably always wanted to improve your writing skills in your workplace, but perhaps there wasn’t a training course around to help you. Well, now there is. More details Turn Guesstimates into Estimates & close more sales!Award-winning ProposalKit gives your clients the detailed price quote and proposal they need so YOU close more sales (and boost your bottom line!) Finally you can quote with accuracy, increasing your profitability and professionalism. ProposalKit is easy, customizable, proven,and downloadable now! http://www.proposalkit.com Social Media White Paper (3rd Edition) Trevor Cook and I wrote a booklet to help our clients and friends come to grips with this new online phenomenon called ‘Social Media’ or ‘Web2.0’. Now in its third edition, it is still being widely cited and is receiving lots of favourable comments. Download your free copy now (pdf) Find out more about it (opens new window) Vodburner is my tool of choice for recording skype video calls, either for later podcasting or simply for my own record. Now that video is becoming more and more important, I can’t imagine online life without it.More about Vodburner… What you say about Lee Hopkins: “One of the best days I’ve spent with a man! ” “As a speaker, Lee and his alter ego in the guise of avatar ‘Lee Laperriere’ played a key role in making our virtual event in Second Life a success. Lee was well-researched, engaging and enthusiastic about the possibilities that virtual collaboration brings and his presentation showed that he had really thought about the needs of our audience” “Wow – what a presentation, it went so well, thank you very much! Fantastic job! ” “Lindy and Lee, you were both brilliant and I’m very thankful and pleased for your efforts, it was excellent. Thank you. ” “One of Australia’s leading public relations practitioners in the so-called new media” “While I only had the pleasure of actually meeting Lee face-to-face several months ago, I have been aware of him in conference programs and through feedback from one of my team members for a while. Lee has an amazing and unique skill for managing the new media to support business outcomes” “Oz’s best social network strategist” “As for Local Royalty, you really are a Superstar among the bloggers and blogosphere!” “Lee Hopkins, one of Australia’s most respected social media experts” “Lee was very entertaining and knowledgeable. He demystified social media for me and he made me feel it IS possible.” “His enthusiasm is infectious – exciting stuff!” “Excellent. A really fascinating insight from an engaging speaker.” “A very difficult topic but it was explained in a fantastically simple way.” “The Walkleys relies on the good will of Australia’s talented communicators to make events like these happen and I can’t thank you enough for taking time out from your heavy schedule to make the convention such a memorable event.” “The workshop was very useful in that it enabled us to directly relate what we learnt in the seminar to our business. Lee was very easy to relate to and he presented all the information in a way that was simple to understand.” “Informative and engaging – gave good overview of new on-line technologies and how they can be applied to businesses. Particularly valued the opportunity to have a separate session to look at the specific needs and potential uses for my own business.” “Great to talk to someone who is expert in their field and passionate.” “The ability to interact one on one with Lee, as well as seeing new technologies and how they can be easily implemented into current business processes [was great]” “Great. Lee was very engaging and presented info in easy to understand language and examples. Use of music, video, PowerPoint etc keep contents fun and educational. Great stuff!” “Great! Even I could understand and appreciate the content. Excellent examples, wonderful presentation. I’m going back to share with my team. Thank you. ” “Lee was a great facilitator and his energy and passion for social media was evident.” “Excellent, enthusiastic presenter who is right into what he is talking about. Walking the talk.Just the right amount of info about the different topics. Not too geeky. Strong emphasis on how the tools can assist effective business communication. Relaxed friendly atmosphere. The workshop opened lots of doors, stimulating. I’m strongly encouraged to try things out. Many thanks.” “Lee was great – knowledgeable, enthusiastic, generous in sharing his expertise. I liked the demonstrations.” “Great Workshop… helped me crystalise my thoughts on social media and now I feel ready to develop the strategy and make use of this great new medium” Would you like me to run a workshop in-house for YOUR company? Contact me to discuss how we can bring your company into this new and exciting communication universe. Twitter LinkedIn FacebookDelicious FlickrLast.fmFriendFeed Assoc. of Virtual Worlds Plurk Plaxo Skype me View many of the presentations I have given over at Slideshare Why does employee communication matter? Download a presentation I gave to a group of PR students on slideshare For your consideration: Free VOIP report Free Website design report “I communicate therefore I am” Available in medium and large mug sizes. You KNOW you want one! Available in men’s and women’s fittings. You KNOW you want one! Writing for a web audience Want to write more powerfully for a web audience?… Right-click on this image and download the pdf file to your computer’s hard drive. “The definitive guide to writing for the web” says Lee new TWTR.Widget({ profile: true, id: ‘twtr-profile-widget’, loop: true, width: 195, height: 300, theme: { shell: { background: ‘#3082af’, color: ‘#ffffff’ }, tweets: { background: ‘#ffffff’, color: ‘#444444’, links: ‘#1985b5’ } }}).render().setProfile(‘leehopkins’).start(); RSS Feed | Contact me | Articles | Products | Services | Pricing | Clients | About me | Useful links | How I work | Privacy © Copyright 2002-2011 Lee Hopkins, Design: Luka Cvrk – Solucija & Lee Hopkins