Definition of business communication :: Hopkins Business Communication Training.com

var sc_project=3372029; var sc_invisible=1; var sc_partition=37; var sc_security=”918325f4″; Home Books Clients How I work Pricing Research Services Free eBooks Home Articles Courses Nonverbal Products Twitter Case studies Presentations* Info Pack* –> My blog is here About me Search * opens in new browser window Second Life blog (both links open in a new window) –> Current Adelaide time: obj = new Object;obj.clockfile = “5002-blue.swf”;obj.TimeZone = “ACDT”;obj.width = 192;obj.height = 19;obj.Place = “”;obj.DateFormat = “DD-mm”;obj.TimeFormat = “hhmmTT”;obj.wmode = “transparent”;showClock(obj); Contact me: +61 410 642 052 Definition of business communication :: Hopkins Business Communication Training.com var sc_project=3372029; var sc_invisible=1; var sc_partition=37; var sc_security=”918325f4″; Home Books Clients How I work Pricing Research Services Free eBooks Home Articles Courses Nonverbal Products Twitter Case studies Presentations* Info Pack* –> My blog is here About me Search * opens in new browser window Second Life blog (both links open in a new window) –> Current Adelaide time: obj = new Object;obj.clockfile = “5002-blue.swf”;obj.TimeZone = “ACDT”;obj.width = 192;obj.height = 19;obj.Place = “”;obj.DateFormat = “DD-mm”;obj.TimeFormat = “hhmmTT”;obj.wmode = “transparent”;showClock(obj); Contact me: +61 410 642 052 Definition of Business Communication “Effective communication needs to be built around this simple foundation and realization: communication is a dialogue, not a monologue. In fact, communication is more concerned with a dual listening process.” Dr. Heinz Goldmann, Chair, Heinz Goldmann International Foundation for Executive Communications, Geneva. Learning to communicate more effectively is so easy, yet so few bother to put in the time to learn how. It’s not magic; it’s not a ‘black’ art; it’s not a gift you are either born with or denied forever. It is built around three skill sets: Empathy. It’s about being able to put yourself in someone else’s shoes. About understanding the implications of what you are saying or doing for colleagues, employees, customers and anyone else your behaviour affects. Common denominator. If you are to communicate effectively you have to find, establish and express a common denominator with your target group. There needs to be a bond of solidarity. Projection or impact creation. If the delivery is boring then empathy won’t help. The impact created is based on projecting a strong message, portraying a powerful personality, impressing by determined (yet acceptable) persuasion. Empathy and projection are not necessarily correlated. Similarly, projection and impact are not automatically helped by using the latest high-tech devices. In fact, there is a danger that techology will lead to a greater number of monologues as executives become consumed by technical gimmickry rather than focusing on the message they are trying to communicate. An exhausting parade of dancing charts stifles interest. Also, face-to-face communication is 90 per cent more effective than written or printed messages. I was not a ‘natural-born’ communicator. I learned to talk confidently in public as a defence mechanism for daring to be a pre-teen foreigner. I learned to write and to love the written word not only for pleasure but also as a way of releasing the tormenting pressures of adolescence (and for impressing girls!). The payoff for learning to communicate is so rewarding and accessible that there can be no logical or reasonable excuse for not making a conscious decision to alter our own lives for the better: For the CEO who wants to be seen as a leader For the COO who wants to be CEO For the CFO who wants to drive the stock straight up For the lawyer who wants to serve her clients better and build her practice For the salesman who wants to run his own region For the researcher who wants to help his clients and his own management understand the incomprehensible For the teacher who longs to inspire his students For the entrepreneur who seeks investors to build her business And for all the toilers in all the vineyards who ever wanted to leave the world a little better than the way they found it. The payoff I’m talking about will work for anyone willing to work for the payoff. Question is, how much effort are you willing to exert to enrich your life forever? Contact me to discuss your communication needs. “It is vital for the success of our companies that businessmen and women emerge as real leaders and demonstrate their ability to communicate effectively, internally and externally.” Sir Colin Marshall, chairman, British Airways “Communication in stressful change situations requires sustained and extensive interpretation and reinforcement. Competent, high-trust firms are in a position to communicate the same basic messages to all levels, from middle management to shop floor, with nothing left out on the grounds that those below would not understand it.” Tony Eccles, London Business School “No manager can be effective in his job unless he is able to communicate. It is the most essential single skill. I hope that managers everywhere will seek to improve their ability, for it is one that can be learned.” Sir John Harvey-Jones, former chairman ICI and renowned European ‘troubleshooter’ var owHost = ((“https:” == document.location.protocol) ? “https://” : “http://”);document.write(unescape(“%3Cscript src='” + owHost + “onlywire.com/btn/button_3798′ ad=’no’ title=’TITLE’ tags='”business communication” communication nonverbal’ url=’URL’ class=’owbutton’ type=’text/javascript’%3E%3C/script%3E”)); Reports I have written: Measuring the impact and ROI of social media – for Ark Group Making Social Media work for your business – for Ark Group Social Media: The New Business Communication Landscape – for Ark Group How to get started with podcasting in your organisation – for Melcrum Publishing Contributing author to How to use social media to solve critical internal communication issues – for Melcrum Publishing Contributing author to How to use social media to engage employees – for Melcrum Publishing Contributing author to How to communicate with hard-to-reach employees – for Melcrum Publishing Have you subscribed to my weekly newsletter yet? As a subscriber you get kept up-to-date on when new articles are added. Subscribe now! and receive a free version of my $79 report, Master the Art and Science of Twitter for Business. It’s the first in a series of reports I’m writing on how to master the various key elements of social media. Each report is an-depth, step-by-step process that explains in clear, plain English how to master a particular social media tool and help your business communicate better for better business results. Each report is easy to read, easy to implement and easy on the pocket — just $79 per copy. But as a new subscriber to my blog and newsletter, I’m giving you a copy of the free version of Master the Art and Science of Twitter for Business report as a way of saying “thank you” for joining my community. Please subscribe, then check for the email you will receive from me shortly after, because in the email will be details of how to download the report [1.2mb pdf] Subscribe now! 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Whilst there, why not pick up a complimentary copy of his ‘Master the Art and Science of Twitter for Business’, which explains all about this latest seismic change to the business communication landscape!” This work is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License. Finally, if this site or any of the articles have been of any help to you, perhaps you’d like to say ‘thank you’ by throwing a few pennies my way. If so, please click on the button below and donate whatever you feel is appropriate. The payment is handled by PayPal and is extremely secure. Thanks. Subscribe Subscribe to my weekly business communication newsletter and receive a FREE version of my highly-regarded report, ‘Master the Art and Science of Twitter for Business’ (that sells for $79) Find out more… Related material : Twitter A 12-step plan to take you from Twitter newbie to Twitter supremo and grow your business in the process. More details Better Business Writing You’ve probably always wanted to improve your writing skills in your workplace, but perhaps there wasn’t a training course around to help you. Well, now there is. More details Turn Guesstimates into Estimates & close more sales!Award-winning ProposalKit gives your clients the detailed price quote and proposal they need so YOU close more sales (and boost your bottom line!) Finally you can quote with accuracy, increasing your profitability and professionalism. ProposalKit is easy, customizable, proven,and downloadable now! http://www.proposalkit.com Social Media White Paper (3rd Edition) Trevor Cook and I wrote a booklet to help our clients and friends come to grips with this new online phenomenon called ‘Social Media’ or ‘Web2.0’. Now in its third edition, it is still being widely cited and is receiving lots of favourable comments. 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Thank you. ” “One of Australia’s leading public relations practitioners in the so-called new media” “While I only had the pleasure of actually meeting Lee face-to-face several months ago, I have been aware of him in conference programs and through feedback from one of my team members for a while. Lee has an amazing and unique skill for managing the new media to support business outcomes” “Oz’s best social network strategist” “As for Local Royalty, you really are a Superstar among the bloggers and blogosphere!” “Lee Hopkins, one of Australia’s most respected social media experts” “Lee was very entertaining and knowledgeable. He demystified social media for me and he made me feel it IS possible.” “His enthusiasm is infectious – exciting stuff!” “Excellent. A really fascinating insight from an engaging speaker.” “A very difficult topic but it was explained in a fantastically simple way.” “The Walkleys relies on the good will of Australia’s talented communicators to make events like these happen and I can’t thank you enough for taking time out from your heavy schedule to make the convention such a memorable event.” “The workshop was very useful in that it enabled us to directly relate what we learnt in the seminar to our business. Lee was very easy to relate to and he presented all the information in a way that was simple to understand.” “Informative and engaging – gave good overview of new on-line technologies and how they can be applied to businesses. Particularly valued the opportunity to have a separate session to look at the specific needs and potential uses for my own business.” “Great to talk to someone who is expert in their field and passionate.” “The ability to interact one on one with Lee, as well as seeing new technologies and how they can be easily implemented into current business processes [was great]” “Great. Lee was very engaging and presented info in easy to understand language and examples. Use of music, video, PowerPoint etc keep contents fun and educational. Great stuff!” “Great! Even I could understand and appreciate the content. Excellent examples, wonderful presentation. I’m going back to share with my team. Thank you. ” “Lee was a great facilitator and his energy and passion for social media was evident.” “Excellent, enthusiastic presenter who is right into what he is talking about. Walking the talk.Just the right amount of info about the different topics. Not too geeky. Strong emphasis on how the tools can assist effective business communication. Relaxed friendly atmosphere. The workshop opened lots of doors, stimulating. I’m strongly encouraged to try things out. Many thanks.” “Lee was great – knowledgeable, enthusiastic, generous in sharing his expertise. I liked the demonstrations.” “Great Workshop… helped me crystalise my thoughts on social media and now I feel ready to develop the strategy and make use of this great new medium” Would you like me to run a workshop in-house for YOUR company? Contact me to discuss how we can bring your company into this new and exciting communication universe. Twitter LinkedIn FacebookDelicious FlickrLast.fmFriendFeed Assoc. of Virtual Worlds Plurk Plaxo Skype me View many of the presentations I have given over at Slideshare Why does employee communication matter? 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