Weeks into this saga, Amazon’s support channels now produce… nothing. Bounced emails. Dead mailboxes. Empty silence.
That isn’t resolution. That’s a corporation sweeping a paying customer under the carpet and hoping the lump goes unnoticed.
Let’s recap:
- I followed Amazon’s own instructions to update my account so my royalties — money I’ve already earned — could be paid.
- Their systems blocked me.
- Their staff handballed me endlessly between Retail and KDP.
- When pushed, they produced Kafkaesque replies: “We can’t click your links” … “Your account is working normally” … “Please try again.”
- And now? Dead air.
This isn’t a glitch. It’s a choice. Amazon have chosen not to read, not to act, not to take ownership.
For authors and publishers, the message is brutal in its clarity: your livelihood can be trapped in Amazon’s system, and when that system fails, you will be abandoned.
And Andy Jassy, CEO of Amazon, your name is on this. Every silence is now documented under your watch.
Amazon boasts of being “Earth’s most customer-centric company.” Yet in practice, its strategy is clear: frustrate, exhaust, and hope the customer gives up.
I’m not giving up. Veterans don’t quit. I’ll keep publishing every non-reply, every dead email, every piece of evidence. Because silence doesn’t bury a problem. It only makes the noise louder when the story finally breaks.
