var sc_project=3372029; var sc_invisible=1; var sc_partition=37; var sc_security=”918325f4″; Home Books Clients How I work Pricing Research Services Free eBooks Home Articles Courses Nonverbal Products Twitter Case studies Presentations* Info Pack* –> My blog is here About me Search * opens in new browser window Second Life blog (both links open in a new window) –> Current Adelaide time: obj = new Object;obj.clockfile = “5002-blue.swf”;obj.TimeZone = “ACDT”;obj.width = 192;obj.height = 19;obj.Place = “”;obj.DateFormat = “DD-mm”;obj.TimeFormat = “hhmmTT”;obj.wmode = “transparent”;showClock(obj); Contact me: +61 410 642 052 Fixing the flaws in the 10 principles of clear writing by Philip Yaffe var sc_project=3372029; var sc_invisible=1; var sc_partition=37; var sc_security=”918325f4″; Home Books Clients How I work Pricing Research Services Free eBooks Home Articles Courses Nonverbal Products Twitter Case studies Presentations* Info Pack* –> My blog is here About me Search * opens in new browser window Second Life blog (both links open in a new window) –> Current Adelaide time: obj = new Object;obj.clockfile = “5002-blue.swf”;obj.TimeZone = “ACDT”;obj.width = 192;obj.height = 19;obj.Place = “”;obj.DateFormat = “DD-mm”;obj.TimeFormat = “hhmmTT”;obj.wmode = “transparent”;showClock(obj); Contact me: +61 410 642 052 Fresh News: Fixing the flaws in the 10 principles of clear writing Fixing the flaws in the 10 principles of clear writing by Philip Yaffe I recently did an Internet search for clear writing and frequently came up with the same list of 10 principles of clear writing. Each one is a piece of very good advice; however the list has two faults.First, I am viscerally suspicious of all 10-item lists. They seem contrived. Its as if the writer decided that any self-respecting list should have 10 items, then set about inventing them to meet the challenge.More importantly, these 10 principles of clear writing are not really principles at all, but rather tips and technique. Whats the difference? Tips and techniques tell you what to do; principles tell you why you are doing it.Understanding why you are doing something, i.e. the benefit you will gain, helps ensure that you will actually do it and do it consistently. Too often when we are told only what to do, we follow the instruction half-heartedly, inconsistently, or not at all.For example, my last year at the University of California, Los Angeles (UCLA), I tutored writing to make a bit of much-needed cash. One day a first year student came to me with a note from a professor, saying: Young lady, I advise you either to leave my class immediately or prepare to fail it. I concluded that she was misapplying a fundamental writing principle, so I explained it to her and had her do a few simple exercises to be certain she understood it. By the end of term, her almost certain F had shot up to a gratifying B. This was not an isolated case. When students were having writing difficulties, it was generally because they were: 1) unfamiliar with a fundamental principle, 2) inconsistently applying it, 3) improperly applying it, or 4) not applying it at all.I am a marketing communication consultant, after having been a newspaper editor, a writer with The Wall Street Journal, and European marketing communication director for two major international companies. Over my 40 year career, I have been continually appalled by how poorly top business executives, academics, researchers, and other clearly intelligent people express themselves, both in writing and speaking. Some years ago I tried to analyze this depressing phenomenon. As a result, I defined three key principles that underlie virtually every kind of expository (non-fiction) writing and speaking. To give them strength and substance, I cast them in the form of quasi-mathematical formula. As formula, these principles not only tell you what to do, they also tell you why you are doing it and how to go about it.I would first like to briefly explain these three principles, then see how they coincide with lists of tips and techniques that masquerade as principles. Most people accept that a good text should be clear and concise. There is a third principle that is seldom mentioned. A good text should also be dense.Clarity PrincipleBeing clear is not a matter of personal appreciation. Do you find your text clear? You should; after all, you wrote it. But how can you be certain that it will be clear to others? According to the clarity principle, to be clear you must do three things: 1. Emphasize what is of key importance. 2. De-emphasize what is of secondary importance. 3. Eliminate what is of no importance. In short: Cl = EDE If you follow the formula, before you start writing you must first determine what is of key importance, i.e. what are the key ideas you want your readers to take away from your text? This is not always easy to do. It is far simpler to say that everything is of key importance, so you put in everything you have. However, unless you do the work of defining what you really want your readers to know, they won’t do it for you. They will simply get lost in your text and either give up or come out the other end not knowing what they have read. Next, as you write your text, you must be certain to de-emphasize what is of secondary importance. Why? Because if you really want your readers to recognize and retain the key ideas, then you dont want them getting lost in the details. Details (information of secondary importance) explain and support the key ideas. They must never overwhelm them. Finally, you must ruthless eliminate what is of no importance. Why? Because any information that adds nothing to explaining and supporting the key ideas will tend to obscure them, which is exactly the opposite of what you want. Conciseness Principle According to the conciseness principle, your text should be as: 1. Long as necessary 2. Short as possible In symbols: Co = LS “As long as necessary” means covering all the key ideas you identified under clarity, and all the information of secondary importance needed to explain and support them. Note that nothing is said here about the number of words, because it is irrelevant. If it takes 500 words to be “as long as necessary”, then 500 words must be used. If it takes 1500 words, then this is all right, too. “As short as possible” means staying as close as you can to the minimum. Not because people prefer short texts; in the abstract the terms long” and “short” have no meaning (so-called weasel words). The important point is: All words beyond the minimum tend to damage clarity. Subconsciously, readers will continually be trying to understand why those words are there, and will be continually failing because they serve no purpose. Density Principle Density is a less familiar concept than clarity and conciseness, but is equally important. According to the density principle, you text should contain: 1. Precise information 2. Logically linked In other words: D = PL Using precise information rather than wishy-washy weasel words in a text aids clarity. For example, if you say it is a hot day, what do you mean? One reader might interpret hot as 24° C while another might interpret is as 36° C. However, if you say the temperature outside is 28° C, there is no room for interpretationor misinterpretation. Using precise information also generates confidence, because it tells the reader that you really know what you are talking about. This helps to hold the readers attention and makes it easier to get your points across. However, precise data (facts) by themselves are insufficient. To be meaningful, data must be organized to create information. There are two important tests to apply when converting data into information. A. Relevance Is a particular piece of data really needed? As we have seen, unnecessary data damages clarity and ultimately confidence. Therefore, any data that do not either aid understanding or promote confidence should be rigorously eliminated. B. Misconceptions The logical link between data must be made explicit to prevent the reader from coming to false conclusions. Example: A singular occurrence may be misinterpreted as part of a broad pattern; a general policy may be misinterpreted as applying only in specific circumstances, etc. To ensure that a logical link is clear, place the two pieces of data as close to each other as possible, preferably right next to each other. When data are widely separated, their logical link is masked. If you dont make the logical connection, it is unrealistic to expect readers will do so for themselves. Keeping these true principles – clarity, conciseness, density – firmly in mind allows us to re-evaluate the oft-quoted ten principles of clear writing (i.e. tips and techniques), thereby making them significantly more meaningful, and significantly more useful. 1. Keep sentences short This is usually interpreted to mean an average sentence length of 15 – 18 words. Not because readers cant handle longer sentences. However, when length rises above this average, sentences are likely to be poorly constructed, thereby damaging clarity. But remember, 15 – 18 words is an average. Dont shun longer sentences. A well constructed long sentence is often clearer than two or more shorter ones. Why? Because the longer sentence betters shows the logical linkage among the various elements, which would be lost by splitting it apart. 2. Prefer the simple to the complex If the precise word is long, dont hesitant to use it, because not using it would damage clarity. On the other hand, if a shorter word would do just as well, prefer it. Examples: dog rather than canine, “change” rather than “modification”, “entrance rather than ingress, etc. 3. Prefer the familiar word This is just a variation of point 2. If you have a choice between two words, use the one that most people are likely to recognize and use themselves. Examples: insult rather than imprecate, daily rather than quotidian 4. Avoid unnecessary words In other words, be concise. 5. Use active verbs In an individual sentence, whether you use an active or a passive verb is of little consequence. However, over an entire text it becomes very important. Active verbs tend to enhance clarity; conversely, too many passive verbs tend to damage it. 6. Write the way you speak This is a very useful technique, but dont take it literally. When we speak, we generally use simpler vocabulary and sentence structures than when we write. Writing the way you speak is a good way to produce a first draft. However, when we speak, our sentence structures are often confused and our vocabulary imprecise. These faults must be rigorously corrected in the second, third or later drafts. 7. Use terms your reader can picture In other words, be dense. Use specifics; avoid weasel words. When making a general statement, be certain to support it with concrete data. 8. Tie in with your reader’s experience We are again talking about density, i.e. using precise information. Be certain that the terminology you chose is compatible with your readers experience. If you need to use a word not likely to be familiar to your readers, define it the first time it appears. If it is really key, define it again later on in the text. Also be wary of words that look familiar but have a very different meaning in the context of your subject. Example: Insult is medical jargon for an injury or trauma. However, talking about an insult to the heart without first explaining this unconventional meaning of the word is likely to leave your readers scratching their heads. 9. Make full use of variety This suggestion is almost superfluous. If you conscientiously apply the three writing principles of clarity, conciseness, and density, you will almost automatically introduce variety of sentence length and structure into your text. Avoid introducing too much variety of vocabulary. Constantly changing terminology for the sake of variety damages clarity. If several words mean essential the same thing, pick one or two of them and shun the others. Introduce equivalent terms in such a way that the reader clearly understands they mean the same thing. Example 1. (Confusing) Manned space travel to Mars is once again being considered. The Red Planet has fascinated mankind for centuries. The God of War is the fourth planet from the sun – our own Earth is the third – and it is our closest celestial neighbor except for the moon. 2. (Clear) Manned space travel to Mars is once again being considered. Popularly known as the Red Planet, Mars has fascinated mankind for centuries. Being the forth planet from the sun (Earth is the third), it is our closest celestial neighbor except for the moon. 10. Write to express, not to impress The purpose of expository (non-fiction) writing is to inform or instruct, not to show off your literary prowess. The fact is, the better you write, the less people are likely to notice. And this is how it should be. The readers full attention should be on what you are saying, not how you are saying it. Philip Yaffe is a former writer with The Wall Street Journal and international marketing communication consultant. He now teaches courses in persuasive communication in Brussels, Belgium. Because his clients use English as a second or even third language, his approach to writing and public speaking is somewhat different from other communication coaches. His new book The Gettysburg Approach to Writing & Speaking like a Professional will be published in March 2010, and will be available from Amazon.com and other online booksellers. Contact: phil.yaffe@yahoo.com or phil.yaffe@gmail.com. var owHost = ((“https:” == document.location.protocol) ? “https://” : “http://”);document.write(unescape(“%3Cscript src='” + owHost + “onlywire.com/btn/button_3798′ ad=’no’ title=’TITLE’ tags='”business communication” communication nonverbal’ url=’URL’ class=’owbutton’ type=’text/javascript’%3E%3C/script%3E”)); Reports I have written: How to create powerful offers that pull massive results This multimedia video and ebook tutorial reveals the revolutionary formula of how to create instant, powerful, irresistible offers that sell 477% more products with just a few minutes of work, and how to recreate it for yourself instantly. Click the link to learn more about how to create powerful offers that pull massive results. With Subconscious Internet Marketing you will learn how to bypass your prospects’ unconscious minds and get them to buy anything you sell – be that a product, a service or an idea. An e-book that tells you 746 ways to get people to buy your products and services. Click the link to learn more about Subconscious Internet Marketing. Guerrilla Marketing During Tough Times is the only course that will show you exactly how to survive during bad economic times. Written by the acclaimed marketer Jay Conrad Levinson, you can click the link to learn more about Guerrilla Marketing During Tough Times Measuring the impact and ROI of social media – for Ark Group Making Social Media work for your business – for Ark Group Social Media: The New Business Communication Landscape – for Ark Group How to get started with podcasting in your organisation – for Melcrum Publishing Contributing author to How to use social media to solve critical internal communication issues – for Melcrum Publishing Contributing author to How to use social media to engage employees – for Melcrum Publishing Contributing author to How to communicate with hard-to-reach employees – for Melcrum Publishing Have you subscribed to my weekly newsletter yet? As a subscriber you get kept up-to-date on when new articles are added. Subscribe now! and receive a free version of my $79 report, Master the Art and Science of Twitter for Business. It’s the first in a series of reports I’m writing on how to master the various key elements of social media. Each report is an-depth, step-by-step process that explains in clear, plain English how to master a particular social media tool and help your business communicate better for better business results. Each report is easy to read, easy to implement and easy on the pocket — just $79 per copy. But as a new subscriber to my blog and newsletter, I’m giving you a copy of the free version of Master the Art and Science of Twitter for Business report as a way of saying “thank you” for joining my community. Please subscribe, then check for the email you will receive from me shortly after, because in the email will be details of how to download the report [1.2mb pdf] Subscribe now! Enter your EmailPreview | Powered by FeedBlitz If you would like to use any of the articles on this site that I have personally written (they will either have ‘By Lee Hopkins’ on them, or nothing at all) please feel free to do so as long as you include the following ‘resource box’ text and a link back to www.LeeHopkins.com: “Lee Hopkins the author of over 130 articles on business communication, and is recognised world-wide as one of Australia’s leading experts in online business communication, including Social Media or Web2.0 as it’s also known. To connect with him, please email him at Lee at LeeHopkins.com Visit his site at www.LeeHopkins.com to find many more articles on business communication. He also blogs at www.LeeHopkins.net. Whilst there, why not pick up a complimentary copy of his ‘Master the Art and Science of Twitter for Business’, which explains all about this latest seismic change to the business communication landscape!” This work is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License. Finally, if this site or any of the articles have been of any help to you, perhaps you’d like to say ‘thank you’ by throwing a few pennies my way. If so, please click on the button below and donate whatever you feel is appropriate. The payment is handled by PayPal and is extremely secure. Thanks. Subscribe Subscribe to my weekly business communication newsletter and receive a FREE version of my highly-regarded report, ‘Master the Art and Science of Twitter for Business’ (that sells for $79) Find out more… Related material : Twitter A 12-step plan to take you from Twitter newbie to Twitter supremo and grow your business in the process. More details Better Business Writing You’ve probably always wanted to improve your writing skills in your workplace, but perhaps there wasn’t a training course around to help you. Well, now there is. More details Turn Guesstimates into Estimates & close more sales!Award-winning ProposalKit gives your clients the detailed price quote and proposal they need so YOU close more sales (and boost your bottom line!) Finally you can quote with accuracy, increasing your profitability and professionalism. ProposalKit is easy, customizable, proven,and downloadable now! http://www.proposalkit.com Social Media White Paper (3rd Edition) Trevor Cook and I wrote a booklet to help our clients and friends come to grips with this new online phenomenon called ‘Social Media’ or ‘Web2.0’. Now in its third edition, it is still being widely cited and is receiving lots of favourable comments. Download your free copy now (pdf) Find out more about it (opens new window) Vodburner is my tool of choice for recording skype video calls, either for later podcasting or simply for my own record. Now that video is becoming more and more important, I can’t imagine online life without it.More about Vodburner… What you say about Lee Hopkins: “One of the best days I’ve spent with a man! ” “As a speaker, Lee and his alter ego in the guise of avatar ‘Lee Laperriere’ played a key role in making our virtual event in Second Life a success. Lee was well-researched, engaging and enthusiastic about the possibilities that virtual collaboration brings and his presentation showed that he had really thought about the needs of our audience” “Wow – what a presentation, it went so well, thank you very much! Fantastic job! ” “Lindy and Lee, you were both brilliant and I’m very thankful and pleased for your efforts, it was excellent. Thank you. ” “One of Australia’s leading public relations practitioners in the so-called new media” “While I only had the pleasure of actually meeting Lee face-to-face several months ago, I have been aware of him in conference programs and through feedback from one of my team members for a while. Lee has an amazing and unique skill for managing the new media to support business outcomes” “Oz’s best social network strategist” “As for Local Royalty, you really are a Superstar among the bloggers and blogosphere!” “Lee Hopkins, one of Australia’s most respected social media experts” “Lee was very entertaining and knowledgeable. He demystified social media for me and he made me feel it IS possible.” “His enthusiasm is infectious – exciting stuff!” “Excellent. A really fascinating insight from an engaging speaker.” “A very difficult topic but it was explained in a fantastically simple way.” “The Walkleys relies on the good will of Australia’s talented communicators to make events like these happen and I can’t thank you enough for taking time out from your heavy schedule to make the convention such a memorable event.” “The workshop was very useful in that it enabled us to directly relate what we learnt in the seminar to our business. Lee was very easy to relate to and he presented all the information in a way that was simple to understand.” “Informative and engaging – gave good overview of new on-line technologies and how they can be applied to businesses. Particularly valued the opportunity to have a separate session to look at the specific needs and potential uses for my own business.” “Great to talk to someone who is expert in their field and passionate.” “The ability to interact one on one with Lee, as well as seeing new technologies and how they can be easily implemented into current business processes [was great]” “Great. Lee was very engaging and presented info in easy to understand language and examples. Use of music, video, PowerPoint etc keep contents fun and educational. Great stuff!” “Great! Even I could understand and appreciate the content. Excellent examples, wonderful presentation. I’m going back to share with my team. Thank you. ” “Lee was a great facilitator and his energy and passion for social media was evident.” “Excellent, enthusiastic presenter who is right into what he is talking about. Walking the talk.Just the right amount of info about the different topics. Not too geeky. Strong emphasis on how the tools can assist effective business communication. Relaxed friendly atmosphere. The workshop opened lots of doors, stimulating. I’m strongly encouraged to try things out. Many thanks.” “Lee was great – knowledgeable, enthusiastic, generous in sharing his expertise. I liked the demonstrations.” “Great Workshop… helped me crystalise my thoughts on social media and now I feel ready to develop the strategy and make use of this great new medium” Would you like me to run a workshop in-house for YOUR company? Contact me to discuss how we can bring your company into this new and exciting communication universe. Twitter LinkedIn FacebookDelicious FlickrLast.fmFriendFeed Assoc. of Virtual Worlds Plurk Plaxo Skype me View many of the presentations I have given over at Slideshare Why does employee communication matter? Download a presentation I gave to a group of PR students on slideshare For your consideration: Free VOIP report Free Website design report “I communicate therefore I am” Available in medium and large mug sizes. You KNOW you want one! Available in men’s and women’s fittings. You KNOW you want one! Writing for a web audience Want to write more powerfully for a web audience?… Right-click on this image and download the pdf file to your computer’s hard drive. “The definitive guide to writing for the web” says Lee new TWTR.Widget({ profile: true, id: ‘twtr-profile-widget’, loop: true, width: 195, height: 300, theme: { shell: { background: ‘#3082af’, color: ‘#ffffff’ }, tweets: { background: ‘#ffffff’, color: ‘#444444’, links: ‘#1985b5’ } }}).render().setProfile(‘leehopkins’).start(); RSS Feed | Contact me | Articles | Products | Services | Pricing | Clients | About me | Useful links | How I work | Privacy © Copyright 2002-2011 Lee Hopkins, Design: Luka Cvrk – Solucija & Lee Hopkins
Categories