Amazon’s latest solution to my blocked KDP account? Start again with a new account and hope my books and royalties migrate. This isn’t customer service, it’s abdication of responsibility. Read why I call it unconscionable and why authors should be alarmed
Amazon’s bookselling empire runs on the work of authors, yet its broken systems are blocking us from royalties we’ve already earned. Books sell, Amazon gets paid, and authors are left stranded. Call it bureaucracy, call it incompetence — I call it unconscionable
Amazon’s customer support has hit new depths: escalation treated as violation, AI dashboards screaming red, and now the support mailbox itself fails. This isn’t customer service—it’s parody. Here’s why leadership culture, not AI, determines whether customers are helped or abandoned
Amazon probably already knows how furious I am. Their AI sentiment analysis would be screaming red alerts. But here’s the kicker: when staff are trained only to handball, no one is allowed to act on it. That’s the leadership failure
Amazon’s staff phoned the dead number I’d already told them was inactive, ignoring the working one in every email. This isn’t service — it’s a leadership failure. When scripts replace ownership, customers see the truth: slogans mean nothing without action
A photographer questions the use of AI models in a magazine about women’s beauty procedures. Is this where we are now? Where are the ethical discussions around this?
A photographer questions the use of AI models in a magazine about women’s beauty procedures. Is this where we are now? Where are the ethical discussions around this?
Amazon blocked me from enabling 2FA and bounced me between teams with no fix. Their “customer-centric” slogan collapsed under pressure. This is a leadership lesson for every organisation: loyalty erodes when systems fail and no one takes ownership
In most countries, anyone can call themselves a psychotherapist without training. But try calling yourself a psychologist without qualifications and you’ll face serious trouble. This post exposes why the psychotherapist title is hollow, unregulated, and often dangerous
The right brain vs left brain story sounds appealing but it’s misleading. Neuroscience shows both hemispheres work together, not as personality types. In psychotherapy, repeating this myth risks boxing people in—when what they really need is flexibility across the whole orchestra