A case study in corporate contempt for customers The third head of the beast I’ve written before about DHL’s obstructive delivery “support” and Amazon’s Kafkaesque Kindle Direct Publishing fiasco. Adobe has now earned its place in this hall of shame. What began as a simple request for transparency (provide me with chat transcripts of my…
It has now been nearly two months since I lost access to my KDP account and the royalties trapped inside it. Over that time, I’ve received multiple emails from Ethan R. of Amazon’s “Executive Customer Relations.” Each note has been politely worded, filled with assurances that my case is a “priority,” and that updates would…
A witty, satirical survival guide for the optimisation age, ‘You’re Not Imagining It, It IS This Weird’ exposes the absurdities of wellness, productivity, and authenticity culture while inviting readers to laugh, question, and reclaim their sanity in a world gone strangely sideways.
In light of some recent Facebook conversations, I have been accused in a DM of being homophobic and a disability-hater. I was going to let it go, but I decided that I will not be defamed. No one in their right mind would go up to a WWE contestant and call out, “Oi, you big…
