Amazon’s customer support has hit new depths: escalation treated as violation, AI dashboards screaming red, and now the support mailbox itself fails. This isn’t customer service—it’s parody. Here’s why leadership culture, not AI, determines whether customers are helped or abandoned
Danh mục: Decision-making
Amazon’s staff phoned the dead number I’d already told them was inactive, ignoring the working one in every email. This isn’t service — it’s a leadership failure. When scripts replace ownership, customers see the truth: slogans mean nothing without action
A photographer questions the use of AI models in a magazine about women’s beauty procedures. Is this where we are now? Where are the ethical discussions around this?
Amazon blocked me from enabling 2FA and bounced me between teams with no fix. Their “customer-centric” slogan collapsed under pressure. This is a leadership lesson for every organisation: loyalty erodes when systems fail and no one takes ownership
This 1,000-word case study explores how Academia.edu’s silent auto-renewal charged $371.80 AUD without warning—highlighting the dangers of dark patterns in tech design. Learn what dark patterns are, how they manipulate users, and what ethical leadership in digital spaces should look like.
This isn’t a rant. It’s a public warning. On 17 July 2025, I discovered that $371.80 AUD had been withdrawn from my bank account by Academia.edu. I had no idea the subscription was still active. I received no warning. No renewal email. No opt-out reminder. And when I contacted their support team to explain the…
There’s no denying it—AI writing tools have revolutionised how quickly we can churn out content. Emails, blogposts, reports, even pitch decks can now be generated in seconds. But while the promise of efficiency is seductive, relying too heavily on AI-generated content carries risks most businesses haven’t fully considered. Yes, AI can mimic tone, follow structure,…
This article critiques WhatsApp’s data practices, highlighting that while messages are end-to-end encrypted, Meta collects extensive metadata. This data can be used for behavioural profiling, targeted advertising, and potential political manipulation. I recommend privacy-focused alternatives like Signal and Telegram to safeguard personal information
I’ve written and continue to write on the topics of business communication, artificial intelligence, and psychology. You can find them all at Amazon Australia and Amazon USA. Titles include: