Amazon’s managers have reached the point where their own words openly contradict each other.
On 28 August 2025, I received a message from yet another Amazon KDP manager, Nidheesh:
- “Unfortunately, please be advised that 2SV cannot be disabled. Therefore, you will need to either use a valid phone number or the authenticator app to maintain access moving forward.”
- “Our internal team has confirmed that Two-Step Verification has been successfully disabled for your account. This temporary deactivation is intended to allow you to log in and set up a new 2SV phone number directly within your Amazon account settings.”
Both statements cannot be true.
So I tested it. I recorded the entire process on video, following Amazon’s instructions precisely. And the result? Still locked out. No access. No royalties. No resolution.
This is not a glitch — it’s an abdication of responsibility. Authors are being strung along with contradictory promises, canned reassurances, and broken systems.
The consequences are staggering:
- If Amazon can disable 2SV (as their manager wrote) but chose not to do so earlier, then every week of delay was a deliberate obstruction.
- If Amazon cannot actually disable 2SV (despite saying they did), then their managers are misrepresenting their own system’s capabilities in writing.
Either way, Amazon is unfit to be trusted with the livelihoods of the authors and publishers who keep their marketplace alive.
And Andy Jassy, CEO of Amazon—your name is stamped on every contradiction. Every silence. Every failure.
This isn’t resolution. This is collapse in slow motion.
