{"id":4866,"date":"2025-09-11T13:21:08","date_gmt":"2025-09-11T03:51:08","guid":{"rendered":"https:\/\/leehopkins.com\/dhl-vietnams-false-30-day-excuse-when-incompetence-blocks-shipments\/"},"modified":"2025-09-12T07:25:48","modified_gmt":"2025-09-11T21:55:48","slug":"dhl-vietnams-false-30-day-excuse-when-incompetence-blocks-shipments","status":"publish","type":"post","link":"https:\/\/leehopkins.com\/vi\/dhl-vietnams-false-30-day-excuse-when-incompetence-blocks-shipments\/","title":{"rendered":"DHL Vietnam\u2019s false 30-day excuse: When incompetence blocks shipments"},"content":{"rendered":"<p>DHL Vietnam\u2019s latest excuse? That my shipment was \u201c30 days overdue.\u201d The truth: it\u2019s built on false paperwork DHL themselves created. Leaders\u2014take note. Silence and evasion always worsen reputational fallout. Read the full evidence and analysis now<\/p>\n<p>The post <a href=\"https:\/\/vietleadershipcoach.com\/dhl-vietnam-false-30-day-excuse\/\">DHL Vietnam\u2019s false 30-day excuse: When incompetence blocks shipments<\/a> appeared first on <a href=\"https:\/\/vietleadershipcoach.com\/\">vietnam leadership coach<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>DHL Vietnam\u2019s latest excuse? That my shipment was \u201c30 days overdue.\u201d The truth: it\u2019s built on false paperwork DHL themselves created. Leaders\u2014take note. Silence and evasion always worsen reputational fallout. Read the full evidence and analysis now The post DHL Vietnam\u2019s false 30-day excuse: When incompetence blocks shipments appeared first on vietnam leadership coach.<\/p>","protected":false},"author":1,"featured_media":11135,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[164,169,170,172,173,158,176,187],"tags":[39,202,204,161,213],"ppma_author":[306],"class_list":["post-4866","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-anxiety-and-stress","category-decision-making","category-decision-making-2","category-dhl","category-expat","category-leadership","category-organisations-and-management","category-vietnam","tag-customer-service","tag-customer-centric","tag-dhl","tag-ethics","tag-pack-send"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DHL Vietnam\u2019s false 30-day excuse: When incompetence blocks shipments - Surprisingly Lee Hopkins<\/title>\n<meta name=\"description\" content=\"DHL Vietnam claimed a shipment was \u201c30 days overdue,\u201d but the excuse was built on false paperwork DHL themselves created. 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This case study names names, demands action, and exposes corporate failure","rel":"","context":"Trong &quot;Anxiety and stress&quot;","block_context":{"text":"Anxiety and stress","link":"https:\/\/leehopkins.com\/vi\/category\/anxiety-and-stress\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/PnS-sharina-compensation-1024x567.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/PnS-sharina-compensation-1024x567.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/PnS-sharina-compensation-1024x567.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/PnS-sharina-compensation-1024x567.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":11162,"url":"https:\/\/leehopkins.com\/vi\/dhl-vietnam-threatens-shipment-destruction\/","url_meta":{"origin":4866,"position":5},"title":"DHL Vietnam threatens to destroy entire shipment over a few items","author":"Lee","date":"12 Th\u00e1ng 9 2025","format":false,"excerpt":"DHL Vietnam now threatens to destroy an entire shipment because of a few disputed items. I\u2019ve authorised removal of those items only \u2014 but the clock is ticking. Leaders take note: proportionality matters, and silence only deepens reputational damage","rel":"","context":"Trong &quot;Anxiety and stress&quot;","block_context":{"text":"Anxiety and stress","link":"https:\/\/leehopkins.com\/vi\/category\/anxiety-and-stress\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"authors":[{"term_id":306,"user_id":1,"is_guest":0,"slug":"leehopkins","display_name":"Lee","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/46a5b7042fdba8e2b39697b8e8c6d0ab3361275fa22ff61bc83e5d79b4475217?s=96&r=g","0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/leehopkins.com\/vi\/wp-json\/wp\/v2\/posts\/4866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leehopkins.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leehopkins.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leehopkins.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leehopkins.com\/vi\/wp-json\/wp\/v2\/comments?post=4866"}],"version-history":[{"count":0,"href":"https:\/\/leehopkins.com\/vi\/wp-json\/wp\/v2\/posts\/4866\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leehopkins.com\/vi\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/leehopkins.com\/vi\/wp-json\/wp\/v2\/media?parent=4866"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leehopkins.com\/vi\/wp-json\/wp\/v2\/categories?post=4866"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leehopkins.com\/vi\/wp-json\/wp\/v2\/tags?post=4866"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/leehopkins.com\/vi\/wp-json\/wp\/v2\/ppma_author?post=4866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}