{"id":11511,"date":"2025-10-04T14:13:24","date_gmt":"2025-10-04T04:43:24","guid":{"rendered":"https:\/\/leehopkins.com\/amazons-customer-relations-failure-part-oh-ive-lost-count\/"},"modified":"2025-10-04T14:13:24","modified_gmt":"2025-10-04T04:43:24","slug":"amazons-customer-relations-failure-part-oh-ive-lost-count","status":"publish","type":"post","link":"https:\/\/leehopkins.com\/vi\/amazons-customer-relations-failure-part-oh-ive-lost-count\/","title":{"rendered":"Amazon\u2019s customer relations failure, Part\u2026 oh, I\u2019ve lost count"},"content":{"rendered":"<p><img data-recalc-dims=\"1\" decoding=\"async\" width=\"580\" height=\"256\" data-src=\"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/10\/amazon-unpaid-intern-demands-payment-banner-1024x452.jpg?resize=580%2C256&#038;ssl=1\" class=\"attachment-large size-large wp-post-image lazyload\" alt=\"Amazon: Unpaid intern demands payment. The nerve of the fellow!\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/256;\" \/><img data-recalc-dims=\"1\" decoding=\"async\" width=\"580\" height=\"598\" data-src=\"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/10\/amazon-Ethan-asks-for-more-unpaid-work-email-994x1024.jpg?resize=580%2C598&#038;ssl=1\" class=\"attachment-large size-large lazyload\" alt=\"Amazon: Ethan R asks for more unpaid work from his intern\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/598;\" \/><\/p>\n<p>Amazon\u2019s latest request borders on the absurd. After weeks of back-and-forth, after hours of lost time and royalties trapped in limbo, I have now been asked to provide yet another video documenting the very glitch I\u2019ve already explained multiple times.<\/p>\n<p>Let\u2019s pause for a moment. Amazon, the world\u2019s largest online retailer, valued higher than many countries, is asking me\u2014an unpaid customer\u2014to act as their intern and diagnose their own self-induced system failure.<\/p>\n<p>To be clear: I am a professional. My rate is $1,000 per hour when I\u2019m hired to consult or analyse systems. If Amazon wishes me to continue providing unpaid system analysis, perhaps it should formalise that arrangement. By my rough calculation, they have already consumed more of my time and goodwill than an abacus could tally.<\/p>\n<p>This is not a complicated problem. A phone number verification glitch should not require weeks of escalations through layers of \u201cExecutive Customer Relations.\u201d Adobe solved a near-identical issue in hours. Amazon has resources larger than most governments, yet here we are.<\/p>\n<p>I restated three basic requests:<\/p>\n<ol start=\"1\" class=\"wp-block-list\">\n<li>A concrete timeline for restoring my account access.<\/li>\n<li>The immediate release of my trapped royalties.<\/li>\n<li>An assurance that Amazon, not its customers, will take responsibility for diagnosing its own technical failures.<\/li>\n<\/ol>\n<p>What I look forward to is resolution, not further tasks. And for the record, I\u2019ve asked that this all remain in writing. <\/p>\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"580\" height=\"598\" data-src=\"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/10\/amazon-Ethan-asks-for-more-unpaid-work-email-994x1024.jpg?resize=580%2C598&#038;ssl=1\" alt=\"Amazon: Ethan R asks for more unpaid work from his intern\" class=\"wp-image-11235 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/598;\" \/><figcaption class=\"wp-element-caption\">Amazon: Ethan R asks for more unpaid work from his intern <\/figcaption><\/figure>\n<p>A paper trail is transparency. Pushing me into voice calls without record-keeping is not. Should Amazon insist, I\u2019ll insist the call be recorded for training, coaching, and verification purposes.<\/p>\n<p>Because if this continues much longer, it won\u2019t just be me asking questions. The Attorney General of Washington state may well want to get involved.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<div class=\"lesson-for-leaders\">\n<h3>Lesson for Amazon<\/h3>\n<p>When a company outsources its own failures to its customers, it signals not empowerment but abdication. Amazon talks about being the \u201cEarth\u2019s Most Customer-Centric Company,\u201d yet it pushes diagnostic tasks back onto the very people it has already wronged.<\/p>\n<p>The lesson is simple: Don\u2019t make customers do your work for you. Leadership means owning problems, not delegating them to the people paying you. Accountability isn\u2019t a slogan. It\u2019s an action.<\/p>\n<\/div>\n<p>The post <a href=\"https:\/\/vietleadershipcoach.com\/amazon-customer-relations-failure-part-3\/\">Amazon\u2019s customer relations failure, Part\u2026 oh, I\u2019ve lost count<\/a> appeared first on <a href=\"https:\/\/vietleadershipcoach.com\/\">vietnam leadership coach<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Amazon\u2019s latest request borders on the absurd. After weeks of back-and-forth, after hours of lost time and royalties trapped in limbo, I have now been asked to provide yet another video documenting the very glitch I\u2019ve already explained multiple times. Let\u2019s pause for a moment. Amazon, the world\u2019s largest online retailer, valued higher than many&hellip;<\/p>","protected":false},"author":1,"featured_media":11512,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[130],"tags":[],"ppma_author":[306],"class_list":["post-11511","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Amazon\u2019s customer relations failure, Part\u2026 oh, I\u2019ve lost count - Surprisingly Lee Hopkins<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leehopkins.com\/vi\/amazons-customer-relations-failure-part-oh-ive-lost-count\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Amazon\u2019s customer relations failure, Part\u2026 oh, I\u2019ve lost count - Surprisingly Lee Hopkins\" \/>\n<meta property=\"og:description\" content=\"Amazon\u2019s latest request borders on the absurd. After weeks of back-and-forth, after hours of lost time and royalties trapped in limbo, I have now been asked to provide yet another video documenting the very glitch I\u2019ve already explained multiple times. Let\u2019s pause for a moment. 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After eight weeks of correspondence, multiple escalations, and a detailed technical breakdown explaining exactly where their systems fail, they\u2019ve decided the next step is\u2026 to ask me for another video. Not a new explanation. Not a fix. 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