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For weeks, my emails to Amazon\u2019s so-called \u201cdedicated point of contact\u201d\u2014Ethan R.\u2014went unanswered. Each time he ended his emails by inviting me to reply if I had questions. I did. Twice. Crickets.<\/p>\n
Now, after more than a month of frustration, Ethan has finally acknowledged that he missed<\/em> those earlier emails and apologised. That\u2019s something, at least. He assures me that Amazon\u2019s technical team is investigating my locked-out account and the blocked royalty payments. He promises updates, and says he will personally monitor my replies from now on.<\/p>\n That is progress\u2014but only in words. My account remains inaccessible. My funds remain frozen. My professional life remains disrupted. And each \u201cwe\u2019re working on it\u201d feels more like corporate theatre than customer service.<\/p>\n Here\u2019s what makes it all the more surreal: Adobe, another tech giant, was able to resolve a comparable issue in minutes with a single conference call. Amazon, with resources larger than many nation states, should be able to do the same. Why, then, has it taken more than thirty days for the world\u2019s biggest online retailer to fix what is, at heart, a basic account access problem?<\/p>\n When the former CTO of IBM\u2019s Digital Business Group can look at Amazon\u2019s response and call it \u201cquality customer service\u201d with thick irony, you know something is broken. And when even the official \u201cdedicated contact\u201d cannot confirm receipt of emails, you start to wonder whether you\u2019re dealing with a human or a bot.<\/p>\n Amazon has promised me another update on October 4, or sooner if progress is made. I\u2019ll take them at their word. But until I can log into my account, update my details, receive the royalties I\u2019ve earned, and the children\u2019s charity can once again receive the support my royalties provide, Amazon\u2019s words will remain just that\u2014words.<\/p>\n When a global company with resources greater than many national governments cannot solve a simple technical glitch in weeks, it reveals something deeper than inefficiency. It shows a failure of will, prioritisation, and respect for stakeholders. Leaders often talk about scale as a strength \u2014 but scale without responsiveness becomes fragility. If your team can\u2019t fix a solvable problem in hours or days, you don\u2019t need more resources, you need sharper focus, accountability, and communication.<\/p>\n<\/div>\n The post Amazon replies<\/a> appeared first on vietnam leadership coach<\/a>.<\/p>","protected":false},"excerpt":{"rendered":" \u2026but action still lags behind words For weeks, my emails to Amazon\u2019s so-called \u201cdedicated point of contact\u201d\u2014Ethan R.\u2014went unanswered. Each time he ended his emails by inviting me to reply if I had questions. I did. Twice. Crickets. Now, after more than a month of frustration, Ethan has finally acknowledged that he missed those earlier…<\/p>","protected":false},"author":1,"featured_media":11500,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[130],"tags":[],"ppma_author":[306],"class_list":["post-11499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"yoast_head":"\n\nLesson for Amazon<\/h3>\n