{"id":11363,"date":"2025-09-12T22:31:04","date_gmt":"2025-09-12T13:01:04","guid":{"rendered":"https:\/\/leehopkins.com\/dhls-latest-its-all-customs-now-good-so-file-my-fix-and-show-the-decision\/"},"modified":"2025-09-12T22:31:04","modified_gmt":"2025-09-12T13:01:04","slug":"dhls-latest-its-all-customs-now-good-so-file-my-fix-and-show-the-decision","status":"publish","type":"post","link":"https:\/\/leehopkins.com\/vi\/dhls-latest-its-all-customs-now-good-so-file-my-fix-and-show-the-decision\/","title":{"rendered":"DHL\u2019s latest: \u201cIt\u2019s all Customs now.\u201d Good\u2014so file my fix and show the decision."},"content":{"rendered":"<p><img data-recalc-dims=\"1\" decoding=\"async\" width=\"580\" height=\"256\" data-src=\"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/09\/DHL-we-banner-1024x452.jpg?resize=580%2C256&#038;ssl=1\" class=\"attachment-large size-large wp-post-image lazyload\" alt=\"DHL - a WE in correspondence is easily missed. But it might mean that lawyers, regulators, and the press are already in the room\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/256;\" \/><img data-recalc-dims=\"1\" decoding=\"async\" width=\"580\" height=\"523\" data-src=\"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/09\/DHL-to-me-2025-09-12_20-03-02-1024x924.jpg?resize=580%2C523&#038;ssl=1\" class=\"attachment-large size-large lazyload\" alt=\"DHL email to me late Friday 12th September 2025\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/523;\" \/><img data-recalc-dims=\"1\" decoding=\"async\" width=\"580\" height=\"569\" data-src=\"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/09\/DHL-my-reply-2025-09-12_20-04-50-1024x1004.jpg?resize=580%2C569&#038;ssl=1\" class=\"attachment-large size-large lazyload\" alt=\"DHL - my reply to their email late Friday 12th Sep 2025\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/569;\" \/><\/p>\n<p>DHL Vietnam\u2019s latest email says the file \u201cfalls entirely under Customs,\u201d that DHL can\u2019t remove items\u2014even with my authorisation\u2014and that Customs may prefer full seizure. Then they suggested I could try to meet Customs.<\/p>\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"580\" height=\"523\" data-src=\"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/09\/DHL-to-me-2025-09-12_20-03-02-1024x924.jpg?resize=580%2C523&#038;ssl=1\" alt=\"DHL email to me late Friday 12th September 2025\" class=\"wp-image-11168 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/523;\" \/><figcaption class=\"wp-element-caption\">DHL email to me late Friday 12th September 2025<\/figcaption><\/figure>\n<p>Fine. Here\u2019s what I asked them to do\u2014today:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>File my written instruction<\/strong> for a proportional remedy: open the box, remove the disputed items, document their destruction, release the rest.<\/li>\n<li><strong>Confirm the submission<\/strong>\u2014time, reference number, and the exact text DHL sent.<\/li>\n<li><strong>File my July-25 re-entry stamp and current visa<\/strong> as proof\u2014and <strong>get a written decision from Customs<\/strong> that cites the law if they refuse.<\/li>\n<li>If a meeting is granted, I\u2019ll attend. If not, <strong>DHL must still submit my statement<\/strong> and return with an official decision\u2014not a paraphrase.<\/li>\n<\/ul>\n<p>This is how accountability works: you file the request, you show the paper trail, and you put the decision on the record. No more hand-waving. No more \u201cwe\u2019ve been told.\u201d Either Customs accepts a proportional solution\u2014or Customs issues a written refusal we can examine.<\/p>\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"580\" height=\"569\" data-src=\"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/09\/DHL-my-reply-2025-09-12_20-04-50-1024x1004.jpg?resize=580%2C569&#038;ssl=1\" alt=\"DHL - my reply to their email late Friday 12th Sep 2025\" class=\"wp-image-11169 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/569;\" \/><figcaption class=\"wp-element-caption\">DHL \u2013 my reply to their email late Friday 12th Sep 2025<\/figcaption><\/figure>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h3 class=\"wp-block-heading\"><strong>The LinkedIn twist: templates vs. decisions<\/strong><\/h3>\n<p>On LinkedIn I\u2019ll be making a simple point: <strong>there\u2019s a world of difference between \u201cwe\u2019ve been told\u201d emails and verifiable decisions on letterhead<\/strong>. Templates and talking points are reputational kindling\u2014<strong>reference numbers, submission receipts, and written decisions<\/strong> are the only firebreaks that work when scrutiny arrives. Leaders\u2014inside DHL and out\u2014take note.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<div class=\"lesson-for-leaders\">\n<h3>Lesson for DHL<\/h3>\n<p>Leadership isn\u2019t tested when things run smoothly \u2014 it\u2019s revealed in how you respond to failure, contradiction, and scrutiny. Proportionality matters. Silence and evasion don\u2019t erase the problem; they magnify it.<\/p>\n<p>Even the smallest words matter. A single \u201cwe\u201d in correspondence can cut two ways: it can mean collaboration between customer and carrier \u2014 or it can signal that the customer is no longer standing alone, and scrutiny will follow. Leaders who dismiss such signals often discover too late that \u201cwe\u201d means lawyers, regulators, and the press are already in the room.\n<\/p><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<p>The post <a href=\"https:\/\/vietleadershipcoach.com\/dhl-vietnam-customs-submit-the-fix\/\">DHL\u2019s latest: \u201cIt\u2019s all Customs now.\u201d Good\u2014so file my fix and show the decision.<\/a> appeared first on <a href=\"https:\/\/vietleadershipcoach.com\/\">vietnam leadership coach<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>DHL Vietnam\u2019s latest email says the file \u201cfalls entirely under Customs,\u201d that DHL can\u2019t remove items\u2014even with my authorisation\u2014and that Customs may prefer full seizure. Then they suggested I could try to meet Customs. DHL email to me late Friday 12th September 2025 Fine. Here\u2019s what I asked them to do\u2014today: File my written instruction&hellip;<\/p>","protected":false},"author":1,"featured_media":11364,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"ppma_author":[306],"class_list":["post-11363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-creative-writing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DHL\u2019s latest: \u201cIt\u2019s all Customs now.\u201d Good\u2014so file my fix and show the decision. - Surprisingly Lee Hopkins<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leehopkins.com\/vi\/dhls-latest-its-all-customs-now-good-so-file-my-fix-and-show-the-decision\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DHL\u2019s latest: \u201cIt\u2019s all Customs now.\u201d Good\u2014so file my fix and show the decision. - Surprisingly Lee Hopkins\" \/>\n<meta property=\"og:description\" content=\"DHL Vietnam\u2019s latest email says the file \u201cfalls entirely under Customs,\u201d that DHL can\u2019t remove items\u2014even with my authorisation\u2014and that Customs may prefer full seizure. 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Silence only deepens reputational damage \u2014 DHL must act now to restore trust and accountability The post DHL HQ can\u2019t claim ignorance now appeared first on vietnam\u2026","rel":"","context":"Trong &quot;Anxiety and stress&quot;","block_context":{"text":"Anxiety and stress","link":"https:\/\/leehopkins.com\/vi\/category\/anxiety-and-stress\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10903,"url":"https:\/\/leehopkins.com\/vi\/dhl-vietnam-misclassifies-personal-effects\/","url_meta":{"origin":11363,"position":5},"title":"DHL Vietnam misclassifies personal effects as \u201cprohibited used goods\u201d","author":"Lee","date":"27 Th\u00e1ng 8 2025","format":false,"excerpt":"DHL Vietnam misclassified my clothes and books as \u201cprohibited used goods.\u201d Vietnam law clearly treats them as personal effects with duty-free allowances. 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