{"id":11019,"date":"2025-08-30T17:31:19","date_gmt":"2025-08-30T08:01:19","guid":{"rendered":"https:\/\/vietleadershipcoach.com\/?p=11019"},"modified":"2025-08-30T17:31:19","modified_gmt":"2025-08-30T08:01:19","slug":"amazon-kdp-even-when-fixed-its-not","status":"publish","type":"post","link":"https:\/\/leehopkins.com\/vi\/amazon-kdp-even-when-fixed-its-not\/","title":{"rendered":"Amazon KDP: Even when they say it\u2019s fixed, it isn\u2019t"},"content":{"rendered":"<p>Amazon told me it was fixed.<\/p>\n\n\n\n<p>Manager <strong>Nidheesh<\/strong> assured me that two-step verification had been temporarily disabled, just long enough for me to log in, update my phone number, and restore access. That should have been the end of it.<\/p>\n\n\n\n<p>It wasn\u2019t.<\/p>\n\n\n\n<p>On <strong>30 August 2025<\/strong>, I logged in from Safari on my MacBook Pro M1 Max. Here\u2019s what I got:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Error 413<\/strong> \u2014 Amazon\u2019s own CloudFront choking on the request.<\/li>\n\n\n\n<li>A second screen demanding a verification code, despite the <strong>repeated promises<\/strong> that 2SV had been disabled.<\/li>\n\n\n\n<li>And finally, the same dead end I\u2019ve been facing for months.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" height=\"403\" width=\"580\" decoding=\"async\" data-src=\"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/Amazon-2025-08-30_14-38-07-1-1024x712.png?resize=580%2C403&#038;ssl=1\" alt=\"Amazon KDP: Even when they say it\u2019s fixed, it isn\u2019t\" class=\"wp-image-11023 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/403;\" \/><figcaption class=\"wp-element-caption\">Amazon KDP: Even when they say it\u2019s fixed, it isn\u2019t<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" height=\"447\" width=\"580\" decoding=\"async\" data-src=\"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/Amazon-2025-08-30_14-38-24-1-1024x790.png?resize=580%2C447&#038;ssl=1\" alt=\"Amazon KDP: Even when they say it\u2019s fixed, it isn\u2019t\" class=\"wp-image-11025 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 580px; --smush-placeholder-aspect-ratio: 580\/447;\" \/><figcaption class=\"wp-element-caption\">Amazon KDP: Even when they say it\u2019s fixed, it isn\u2019t<\/figcaption><\/figure>\n\n\n\n<p>Screenshots don\u2019t lie. The system is not fixed. The advice is contradictory. And the \u201csolutions\u201d are nothing more than recycled boilerplate, dressed up as support.<\/p>\n\n\n\n<p>Once again, Amazon proves that its so-called customer obsession is theatre. The reality is a closed loop: blame the user, recycle advice, insist the system works, then quietly hope the customer goes away.<\/p>\n\n\n\n<p>I\u2019m not going away. Every failed login, every error message, every contradictory reply is being published in full. This isn\u2019t just about me\u2014it\u2019s about every author whose work and livelihood can be stranded inside Amazon\u2019s broken machinery.<\/p>\n\n\n\n<p>And <strong>Andy Jassy, CEO of Amazon<\/strong>\u2014your name is on every single one of these failures.<\/p>\n\n\n\n<section class=\"lesson-for-leaders\">\n  <p class=\"lesson-kicker\">\u2691 Lesson for leaders<\/p>\n  <h4>Proof before proclamation&mdash;verify the fix<\/h4>\n\n  <p>Announcing a fix without confirming it in the customer\u2019s reality destroys trust. If you ask for evidence, your systems must accept it; if you promise a deactivation, the customer must be able to complete the task. Leadership owns the loop end-to-end until the outcome is <em>verified<\/em>.<\/p>\n\n  <ul>\n    <li><strong>Single owner.<\/strong> One named person stays on the case until closure&mdash;no handballing.<\/li>\n    <li><strong>Evidence both ways.<\/strong> Provide proof-of-fix (steps, screenshots, audit note) and accept customer evidence without friction.<\/li>\n    <li><strong>Keep the channel open.<\/strong> If you request artefacts, ensure your inboxes\/portals can receive them (no bounces, no size traps).<\/li>\n    <li><strong>Verify in the customer context.<\/strong> Test the fix in the same flow, device and region the customer uses&mdash;then confirm in writing.<\/li>\n    <li><strong>Timebox and escalate.<\/strong> Set an SLA for verification; auto-escalate after a single failed attempt.<\/li>\n  <\/ul>\n\n  <p class=\"lesson-outro\">Trust isn\u2019t a slogan&mdash;it\u2019s a behaviour you can measure. Close the loop, or you lose the customer.<\/p>\n<\/section>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n    <section class=\"related-stories\">\n        <h3>Related stories<\/h3>\n        <ul class=\"related-stories__list\">\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnam-threatens-shipment-destruction\/\">DHL Vietnam threatens to destroy entire shipment over a few items<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-hq-cant-claim-ignorance-now\/\">DHL HQ can\u2019t claim ignorance now<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/open-letter-to-dhl-and-pack-send-the-false-30-day-claim-must-end\/\">Open letter to DHL and Pack &amp; Send: the false \u201c30-day\u201d claim must end<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnam-warned-resolve-this-or-face-escalation\/\">DHL Vietnam warned: resolve this or face escalation<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnams-false-30-day-excuse-when-incompetence-blocks-shipments\/\">DHL Vietnam\u2019s false 30-day excuse: When incompetence blocks shipments<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnams-long-saga-of-delay-and-denial\/\">DHL Vietnam\u2019s long saga of delay and denial<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnam-30-day-false-excuse\/\">DHL Vietnam\u2019s latest excuse: the \u201c30-day\u201d fiction<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnam-holiday-auto-reply\/\">DHL Vietnam sends holiday closure auto-reply amid shipment fiasco<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnams-reply-and-my-open-response\/\">DHL Vietnam\u2019s reply\u2014and my open response<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/when-dhl-wont-write-they-call-the-calls-they-dont-want-you-to-see\/\">When DHL won\u2019t write, they call: the calls they don\u2019t want you to see<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnam-misclassifies-personal-effects\/\">DHL Vietnam misclassifies personal effects as \u201cprohibited used goods\u201d<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/pack-send-dhl-shipping-failure\/\">Pack &amp; Send and DHL: A case study in incompetence, indifference, and disrespect<\/a>\n                <\/li>\n                    <\/ul>\n    <\/section>","protected":false},"excerpt":{"rendered":"<p>Amazon told me my KDP two-step verification problem was fixed. Screenshots prove otherwise. I remain locked out, trapped in an endless cycle of contradictory advice and system failures. This isn\u2019t just incompetence\u2014it\u2019s abdication of responsibility. Read the evidence<\/p>","protected":false},"author":1,"featured_media":11021,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[163,164,169,170,158],"tags":[192,193,195,39,202,161],"ppma_author":[306],"class_list":["post-11019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amazon-fiasco","category-anxiety-and-stress","category-decision-making","category-decision-making-2","category-leadership","tag-amazon","tag-amazon-ceo-andy-jassy","tag-andy-jassy","tag-customer-service","tag-customer-centric","tag-ethics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Amazon KDP: Even when they say it\u2019s fixed, it isn\u2019t - Surprisingly Lee Hopkins<\/title>\n<meta name=\"description\" content=\"Amazon KDP assured me two-step verification was disabled. 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