{"id":10930,"date":"2025-08-28T17:50:29","date_gmt":"2025-08-28T08:20:29","guid":{"rendered":"https:\/\/vietleadershipcoach.com\/?p=10930"},"modified":"2025-08-28T17:50:29","modified_gmt":"2025-08-28T08:20:29","slug":"amazon-silence-speaks-louder","status":"publish","type":"post","link":"https:\/\/leehopkins.com\/vi\/amazon-silence-speaks-louder\/","title":{"rendered":"Amazon\u2019s silence is not resolution \u2014 it\u2019s abdication"},"content":{"rendered":"<p>Weeks into this saga, Amazon\u2019s support channels now produce\u2026 nothing. Bounced emails. Dead mailboxes. Empty silence.<\/p>\n\n\n\n<p>That isn\u2019t resolution. That\u2019s a corporation sweeping a paying customer under the carpet and hoping the lump goes unnoticed.<\/p>\n\n\n\n<p>Let\u2019s recap:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>I followed Amazon\u2019s own instructions to update my account so my <strong>royalties<\/strong> \u2014 money I\u2019ve already earned \u2014 could be paid.<\/li>\n\n\n\n<li>Their systems blocked me.<\/li>\n\n\n\n<li>Their staff handballed me endlessly between Retail and KDP.<\/li>\n\n\n\n<li>When pushed, they produced Kafkaesque replies: \u201cWe can\u2019t click your links\u201d \u2026 \u201cYour account is working normally\u201d \u2026 \u201cPlease try again.\u201d<\/li>\n\n\n\n<li>And now? Dead air.<\/li>\n<\/ul>\n\n\n\n<p>This isn\u2019t a glitch. It\u2019s a choice. Amazon have chosen not to read, not to act, not to take ownership.<\/p>\n\n\n\n<p>For authors and publishers, the message is brutal in its clarity: <strong>your livelihood can be trapped in Amazon\u2019s system, and when that system fails, you will be abandoned.<\/strong><\/p>\n\n\n\n<p>And <strong>Andy Jassy<\/strong>, CEO of Amazon, your name is on this. Every silence is now documented under your watch.<\/p>\n\n\n\n<p>Amazon boasts of being \u201cEarth\u2019s most customer-centric company.\u201d Yet in practice, its strategy is clear: frustrate, exhaust, and hope the customer gives up.<\/p>\n\n\n\n<p>I\u2019m not giving up. Veterans don\u2019t quit. I\u2019ll keep publishing every non-reply, every dead email, every piece of evidence. Because silence doesn\u2019t bury a problem. It only makes the noise louder when the story finally breaks.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n    <section class=\"related-stories\">\n        <h3>Related stories<\/h3>\n        <ul class=\"related-stories__list\">\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnam-threatens-shipment-destruction\/\">DHL Vietnam threatens to destroy entire shipment over a few items<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-hq-cant-claim-ignorance-now\/\">DHL HQ can\u2019t claim ignorance now<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/open-letter-to-dhl-and-pack-send-the-false-30-day-claim-must-end\/\">Open letter to DHL and Pack &amp; Send: the false \u201c30-day\u201d claim must end<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnam-warned-resolve-this-or-face-escalation\/\">DHL Vietnam warned: resolve this or face escalation<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnams-false-30-day-excuse-when-incompetence-blocks-shipments\/\">DHL Vietnam\u2019s false 30-day excuse: When incompetence blocks shipments<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnams-long-saga-of-delay-and-denial\/\">DHL Vietnam\u2019s long saga of delay and denial<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnam-30-day-false-excuse\/\">DHL Vietnam\u2019s latest excuse: the \u201c30-day\u201d fiction<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnam-holiday-auto-reply\/\">DHL Vietnam sends holiday closure auto-reply amid shipment fiasco<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnams-reply-and-my-open-response\/\">DHL Vietnam\u2019s reply\u2014and my open response<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/when-dhl-wont-write-they-call-the-calls-they-dont-want-you-to-see\/\">When DHL won\u2019t write, they call: the calls they don\u2019t want you to see<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/dhl-vietnam-misclassifies-personal-effects\/\">DHL Vietnam misclassifies personal effects as \u201cprohibited used goods\u201d<\/a>\n                <\/li>\n                            <li class=\"related-stories__item\">\n                    <a href=\"https:\/\/leehopkins.com\/vi\/pack-send-dhl-shipping-failure\/\">Pack &amp; Send and DHL: A case study in incompetence, indifference, and disrespect<\/a>\n                <\/li>\n                    <\/ul>\n    <\/section>","protected":false},"excerpt":{"rendered":"<p>Amazon\u2019s silence isn\u2019t customer care\u2014it\u2019s corporate contempt. While Andy Jassy preaches customer obsession, support leaves real authors in limbo. This saga shows what happens when corporate slogans meet operational indifference. Read the latest update and decide for yourself if silence equals accountability<\/p>","protected":false},"author":1,"featured_media":10931,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[163,164,169,170,158,176],"tags":[192,193,195,39,202,161],"ppma_author":[306],"class_list":["post-10930","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amazon-fiasco","category-anxiety-and-stress","category-decision-making","category-decision-making-2","category-leadership","category-organisations-and-management","tag-amazon","tag-amazon-ceo-andy-jassy","tag-andy-jassy","tag-customer-service","tag-customer-centric","tag-ethics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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Contradictions, chaos, and abdication define Andy Jassy\u2019s Amazon. Read how their failures trap authors\u2019 livelihoods in a broken system and amplify the noise they hope to silence","rel":"","context":"Trong &quot;Amazon&quot;","block_context":{"text":"Amazon","link":"https:\/\/leehopkins.com\/vi\/category\/amazon-fiasco\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10966,"url":"https:\/\/leehopkins.com\/vi\/amazon-kdp-case-43656792-evidence-refused-to-receive\/","url_meta":{"origin":10930,"position":1},"title":"Amazon KDP Case #43656792 \u2014 The evidence they asked for, the evidence they refused to receive","author":"Lee","date":"29 Th\u00e1ng 8 2025","format":false,"excerpt":"Amazon asked me for proof, then blocked my reply when I sent it. Every bounced email becomes another post, every silence another record. Read how Amazon KDP refused evidence in Case #43656792, and why it matters for every author trapped in their system","rel":"","context":"Trong &quot;Amazon&quot;","block_context":{"text":"Amazon","link":"https:\/\/leehopkins.com\/vi\/category\/amazon-fiasco\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/Amazon-Bounced-email02-746x1024.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/Amazon-Bounced-email02-746x1024.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/Amazon-Bounced-email02-746x1024.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/Amazon-Bounced-email02-746x1024.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":10896,"url":"https:\/\/leehopkins.com\/vi\/amazon-blocking-authors-sentiment-dashboard\/","url_meta":{"origin":10930,"position":2},"title":"Has Amazon blocked me because their sentiment dashboard is melting down?","author":"Lee","date":"27 Th\u00e1ng 8 2025","format":false,"excerpt":"Even Amazon\u2019s support inbox won\u2019t accept my emails. Glitch, or deliberate corporate block because their sentiment dashboard can\u2019t handle the truth? Under Andy Jassy, CEO of Amazon, this fiasco is now about more than royalties. It\u2019s about silencing authors altogether","rel":"","context":"Trong &quot;Amazon&quot;","block_context":{"text":"Amazon","link":"https:\/\/leehopkins.com\/vi\/category\/amazon-fiasco\/"},"img":{"alt_text":"Are Amazon blocking me?","src":"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/amazon-blocked-1024x660.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/amazon-blocked-1024x660.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/amazon-blocked-1024x660.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/vietleadershipcoach.com\/wp-content\/uploads\/2025\/08\/amazon-blocked-1024x660.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":10853,"url":"https:\/\/leehopkins.com\/vi\/kafka-in-a-call-centre-amazon-mailbox-failure\/","url_meta":{"origin":10930,"position":3},"title":"Kafka in a call centre","author":"Lee","date":"26 Th\u00e1ng 8 2025","format":false,"excerpt":"Amazon\u2019s customer support has hit new depths: escalation treated as violation, AI dashboards screaming red, and now the support mailbox itself fails. 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Read how Andy Jassy\u2019s Amazon leaves authors stranded while repeating scripted excuses","rel":"","context":"Trong &quot;Amazon&quot;","block_context":{"text":"Amazon","link":"https:\/\/leehopkins.com\/vi\/category\/amazon-fiasco\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11110,"url":"https:\/\/leehopkins.com\/vi\/amazons-2sv-still-doesnt-work-video-proof\/","url_meta":{"origin":10930,"position":5},"title":"Amazon&#8217;s 2SV STILL doesn&#8217;t work (video proof)","author":"Lee","date":"10 Th\u00e1ng 9 2025","format":false,"excerpt":"Despite their endless form-emails, the 2SV on my account is DEFINITELY NOT turned off. I cannot tell you how exasperating this is! 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