{"id":10872,"date":"2025-08-27T00:22:17","date_gmt":"2025-08-26T14:52:17","guid":{"rendered":"https:\/\/vietleadershipcoach.com\/?p=10872"},"modified":"2025-08-27T00:22:17","modified_gmt":"2025-08-26T14:52:17","slug":"amazons-customer-support-carousel","status":"publish","type":"post","link":"https:\/\/leehopkins.com\/vi\/amazons-customer-support-carousel\/","title":{"rendered":"Amazon\u2019s customer support carousel. Naming names in a culture of handballing"},"content":{"rendered":"

Another day, another Amazon email. This time from Laura at Kindle Direct Publishing<\/strong>. Her message? Log into Amazon.com.au, try the same process again, and maybe\u2014just maybe\u2014it will work.<\/p>\n\n\n\n

Let\u2019s pause.<\/p>\n\n\n\n

By now, I\u2019ve documented\u2014with screenshots, timestamps, and case numbers<\/em>\u2014that this process fails no matter which regional Amazon portal I use. I\u2019ve supplied proof that the system rejects my Vietnam number as \u201cunusual activity,\u201d while simultaneously refusing to let me remove the dead Australian number that no longer works. I\u2019ve shown how KDP tells me to talk to Retail, Retail tells me to talk to KDP, and SellerCentral loops me back into the same dead end.<\/p>\n\n\n\n

And yet Laura\u2019s email (like so many before hers) simply repeats boilerplate instructions. No one reads. No one escalates. No one takes ownership.<\/p>\n\n\n\n

This is not customer service\u2014it\u2019s customer attrition. Each new \u201csupport\u201d email simply adds another name to the roll call of people willing to parrot scripts but unwilling to resolve problems.<\/p>\n\n\n\n

The roll call of handballers<\/strong><\/h3>\n\n\n\n

Here are the Amazon staff who, instead of taking responsibility, have left me stranded in a closed loop of scripts and shrugs:<\/p>\n\n\n\n