The DHL Vietnam saga has taken another surreal turn.
This week, Pack & Send relayed DHL Vietnam’s position: that my entire shipment should be destroyed because a small subset of items—marital aids/sex toys—are prohibited under Vietnamese law. Even though you can buy them in bricks-and-mortar sex shops—and of course online—in Vietnam.
Let’s pause. If that claim is true (and this is the first I’ve ever heard of it), then the solution is obvious: remove the offending items and release the rest of the shipment.
Instead, DHL Vietnam suggests destruction of the whole consignment. That’s not regulation—that’s disproportionality bordering on wilful misconduct.
So I’ve sent DHL and Pack & Send an explicit authorisation:
- Open the consignment.
- Identify the specific items they claim are prohibited.
- Destroy only those items.
- Provide written confirmation, receipts, and a clear release timeline for everything else.
If DHL refuses, then responsibility for destroying lawful personal effects—books, clothes, computers, and family belongings—lies squarely with them.
This is no longer just a logistics issue. It’s a matter of accountability. Silence and evasion deepen reputational damage. Leaders take note.
The deadline is 5pm, Sunday 14th September 2025. After that, escalation continues—with regulators, media, and legal avenues in Vietnam, Australia, and internationally.
Lesson for DHL
Leadership isn’t tested when things run smoothly — it’s revealed in how you respond to failure, contradiction, and scrutiny. Proportionality matters. Silence and evasion don’t erase the problem; they magnify it.
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