Instead of answers, DHL Vietnam sent an auto-reply: “We’re closed for National Day, skeleton staff available by phone.” My shipment remains trapped. This isn’t customer service — it’s avoidance with a smile. Context transforms communication, and DHL failed that leadership test
Danh mục: Vietnam
In its formal letter, DHL Vietnam claimed it has “no direct contractual relationship” with shipper or consignee. This distancing tactic highlights a refusal to take accountability for admitted errors. Read my open response and see why avoidance won’t protect their reputation
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