Amazon’s silence isn’t customer care—it’s corporate contempt. While Andy Jassy preaches customer obsession, support leaves real authors in limbo. This saga shows what happens when corporate slogans meet operational indifference. Read the latest update and decide for yourself if silence equals accountability
Danh mục: Leadership
When Amazon stumbles, is it mere coincidence—or the inevitable consequence of ignoring customers? In this post I explore a mysterious outage, corporate complacency, and why customer frustration has real-world impact. Read more and decide for yourself which side of the line Amazon stands
Amazon KDP support now refuses even to view evidence, citing “security reasons.” Screenshots and case histories ignored, royalties blocked, and no one takes ownership. Read how Andy Jassy’s Amazon leaves authors stranded while repeating scripted excuses
DHL Vietnam misclassified my clothes and books as “prohibited used goods.” Vietnam law clearly treats them as personal effects with duty-free allowances. Read how I challenged their threat to destroy my shipment and what this means for anyone relocating to Vietnam
Even Amazon’s support inbox won’t accept my emails. Glitch, or deliberate corporate block because their sentiment dashboard can’t handle the truth? Under Andy Jassy, CEO of Amazon, this fiasco is now about more than royalties. It’s about silencing authors altogether
Read how Pack & Send and DHL turned a simple shipment into weeks of stress and incompetence. Wrong paperwork, copy-paste excuses, no accountability. This case study names names, demands action, and exposes corporate failure
Amazon’s customer support carousel is a case study in corporate failure. Different names, same scripts, no ownership. My royalties remain blocked, my account locked, and Amazon’s “customer obsession” rings hollow
This is the full chronology of my Amazon KDP fiasco: royalties withheld, support loops endless, escalation treated as violation, and the final insult — being told to start a new account. Call it incompetence, call it bureaucracy. I call it unconscionable
This is the running dossier of my ongoing battle with Amazon Kindle Direct Publishing (KDP) and Amazon Retail support.
What began as a simple attempt to update my bank details so I could be paid my royalties has become a case study in how the world’s biggest retailer fails its authors under the leadership of Andy Jassy, CEO of Amazon
Amazon’s bookselling empire runs on the work of authors, yet its broken systems are blocking us from royalties we’ve already earned. Books sell, Amazon gets paid, and authors are left stranded. Call it bureaucracy, call it incompetence — I call it unconscionable