First, Amazon told me my number was invalid. Then they told me to start a new account. Then they passed me around like a parcel at a kid’s party.
Now? Even their support inbox won’t accept my emails. Delivery incomplete. Try again later.
If this were just a technical hiccup, it would be annoying. But here’s the question no one at Amazon will answer:
👉 Did they deliberately block me?
When AI knows you’re angry
Amazon itself sells Comprehend—an AI service that analyses sentiment and escalation risk in text. If they’re running it on customer support emails (and why wouldn’t they?), my case must be lighting up their dashboard like a Christmas tree. Negative sentiment. Escalation risk. Repeat.
At some point, does a dashboard blaring red become too embarrassing? Easier to flick the switch and stop the emails altogether?
If so, then under Andy Jassy, CEO of Amazon, the world’s biggest retailer isn’t just failing at customer service. It’s silencing authors who complain about having their royalties withheld.
Books sell. Amazon gets paid. Authors don’t. And when we speak up? Our messages vanish into the void.
Why this matters
This is bigger than one locked account. It’s about whether a trillion-dollar company under the stewardship of Andy Jassy, CEO of Amazon, is capable of treating its authors with respect—or whether it hides behind scripts, silos, and now, possibly, server-side silence.
Amazon calls itself “Earth’s most customer-centric company.” This series demonstrates otherwise.
The full case file so far
For those just joining this saga, here’s the running list of posts documenting how a trillion-dollar company treats its authors:
