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FAQ about VOIP

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FAQ about VOIP

Voice over IP services transmit your voice into a sound data packet and transmit that data packet across a network, like the internet, to your intended receiver. A broadband or high speed internet connection is required to participate because that is the protocol by which the communication travels. This can be a cable modem or a certain package of wireless services, for instance. You also need a computer, a specialized phone, or an adaptor to participate.

Voice over IP services transmit your voice into a sound data packet and transmit that data packet across a network, like the internet, to your intended receiver. A broadband or high speed internet connection is required to participate because that is the protocol by which the communication travels. This can be a cable modem or a certain package of wireless services, for instance. You also need a computer, a specialized phone, or an adaptor to participate.

Some services allow the user to utilize a normal phone with an adaptor over the computer's network. Other services, however, require a specialized VOIP phone system that can take and receive phone VOIP calls due to special software located within. In terms of using a normal phone, there is usually a software package that accompanies the adaptor or the program download that can change your normal phone into something that can accept and send voice over IP phone transmissions.

Depending on the limitations of your service, you may only be able to contact other people with a VOIP service program on their network. There are some programs and providers, however, which allow calls to all people on all phones regardless of the network. If you are calling a person with a basic telephone (analog), that person does not need any special equipment to receive your call or carry on a conversation with you regardless of the type of phone you call on.

There are a number of issues involved that may cause you to think twice about the service, however. For one, some services will not function at all during a power outage. The service provider may not offer backup power for these situations. Second, VOIP servers may not offer white page or directory assistance programs. This can be curbed rather simply, however, as the internet is literally at your fingertips. Third, not all VOIP servers link directly to 911 or other emergency numbers. You may have to ask your provider specifically about this issue for an answer.

In June of 2005, the Federal Communications Commission of the United States of America enacted a regulation that insisted that all VOIP providers include 911 emergency services or that they include a sticker or form of notification that signalled that the phone did not offer that service. There was also an active regulation that made VOIP phone systems subject to the same law enforcement capabilities to wiretap. This was also enacted by the FCC and applies to all servers.

Basically, VOIP allows the user to work from a personal phone or computer to connect through the internet or an adapter through a network to another phone or personal computer. This technology is changing the way calls are monitored, made, and billed around the world. The United States is fast becoming a leader in VOIP technology regulation and is enacting a variety of regulations on the process to ensure the public's safety.


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Reports I have written:

Measuring the impact and ROI of social media
Measuring the impact and ROI of social media - for Ark Group
Making social media work for your business
Making Social Media work for your business - for Ark Group
Social Media: the new business communication landscape
Social Media: The New Business Communication Landscape - for Ark Group
How to get started with podcasting in your organisation
How to get started with podcasting in your organisation - for Melcrum Publishing
How to use social media to solve critical internal communication issues
Contributing author to How to use social media to solve critical internal communication issues - for Melcrum Publishing

How to use social media to engage employees
Contributing author to How to use social media to engage employees - for Melcrum Publishing

Contributing author to How to communicate with hard-to-reach employees - for Melcrum Publishing

 

 

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