|Current Adelaide time:||Contact me: +61 410 642 052|
Great Communicators and the Unspoken Secret
How sharp are your listening skills? Take this simple quiz and find out:
How many animals of each SPECIES did Moses take onto the ark?
Some months have 31 days; some have 30 days. How many have 28 days?
You go into a log cabin with one match in a matchbox. In the cabin is a wood-burning stove, a paraffin lamp and a candle. Which do you light first for maximum WARMTH?
Before Mount Everest was discovered, what was the highest mountain on Earth?
How far can a three-legged tiger run into the woods?
For the answers, read on ...
How many opportunities do you have in your life to make a difference with your power of communication? Thousands! Dealing with your family, your friends, your business colleagues, suppliers, doctors, dentists - the list is endless. When you can communicate your messages to these people powerfully, persuasively, and passionately, your success by any definition will be assured.
In more than 20 years of research into communication, fascination with the subject, and practical application in my own life, I've discovered that all great communicators share certain distinct secrets in common. Begin using these secrets today and your communications will take on a degree of power and effectiveness that will absolutely amaze you.
The biggest such secret is actually listening.
Studies have shown that it is the great listeners who get the raises, promotions, and perks in life, not necessarily the great talkers.
Look, the purpose of the quiz at the start of this article was to illustrate this. If you haven't figured them out already, here are the answers:
It wasn't Moses who went onto the ark - it was Noah.
All the months have 28 days.
You'd need to light the match first!
Everest was the highest mountain on Earth even before it was discovered.
Halfway is the answer, because after halfway, it will be running "out" of the woods!
Any surprises? That's because in most of those questions I was using a technique that I call "sleight of voice." You've probably seen a stage magician, perhaps on TV, use sleight of hand to misdirect your attention. The same technique can apply to spoken or written communication. For example, when you looked at the emboldened word SPECIES, perhaps you didn't notice the name Moses quite as much as you might have if the word hadn't been highlighted.
This confusion or misdirection often occurs in everyday speech, sometimes deliberately, but usually the speaker is simply unaware of the effect of his or her words. Unfortunately, it is often the listener who is at fault, by engaging the "filters" in the brain and consequently mishearing what is said. Those filters are the paradigms through which they hear the world. Generalization of information and deletion of information are two other common filters that impede our ability to effectively listen, and therefore to successfully communicate.
One of the simplest and best methods for keeping your filters in check and improving your listening skills is called Rapid Repeat.
It works like this:
When someone talks to you, simply repeat what he or she says in your mind, as the person is talking. You'll hear a slight echo of the words, but in the sound of your own voice.
This has a number of benefits. Some scientists claim that every 11 seconds we engage in self-talk. It's no wonder that we don't always hear what someone else is saying.
When you use Rapid Repeat, you give your mind something to do. It doesn't need to wander off thinking about next year's vacation or whether you put the cat out before going to work.
You'll also find when you use this technique that your level of concentration increases and your recall of information improves dramatically. Just imagine having a conversation with a group of people at 7:30 a.m. and then meeting up with them again at 11:30 p.m. and being able to use their names and refer specifically to the detail of the conversation you had earlier. Wow!
Rapid Repeat will do that for you, and a lot more...
Reports I have written:
Measuring the impact and ROI of social media - for Ark Group
Making Social Media work for your business - for Ark Group
Social Media: The New Business Communication Landscape - for Ark Group
How to get started with podcasting in your organisation - for Melcrum Publishing
Contributing author to How to use social media to solve critical internal communication issues - for Melcrum Publishing
Contributing author to How to communicate with hard-to-reach employees - for Melcrum Publishing
As a subscriber you get kept up-to-date on when new articles are added.
Subscribe now! and receive a free version of my $79 report, Master the Art and Science of Twitter for Business.
It's the first in a series of reports I'm writing on how to master the various key elements of social media.
Each report is an-depth, step-by-step process that explains in clear, plain English how to master a particular social media tool and help your business communicate better for better business results.
Each report is easy to read, easy to implement and easy on the pocket -- just $79 per copy.
But as a new subscriber to my blog and newsletter, I'm giving you a copy of the free version of Master the Art and Science of Twitter for Business report as a way of saying "thank you" for joining my community.
Please subscribe, then check for the email you will receive from me shortly after, because in the email will be details of how to download the report [1.2mb pdf]
If you would like to use any of the articles on this site that I have personally written (they will either have 'By Lee Hopkins' on them, or nothing at all) please feel free to do so as long as you include the following 'resource box' text and a link back to www.LeeHopkins.com:
Finally, if this site or any of the articles have been of any help to you, perhaps you'd like to say 'thank you' by throwing a few pennies my way. If so, please click on the button below and donate whatever you feel is appropriate. The payment is handled by PayPal and is extremely secure. Thanks.
Subscribe to my weekly business communication newsletter and receive a FREE version of my highly-regarded report, 'Master the Art and Science of Twitter for Business' (that sells for $79)
Find out more...
Related material :
A 12-step plan to take you from Twitter newbie to Twitter supremo and grow your business in the process.
Better Business Writing
You’ve probably always wanted to improve your writing skills in your workplace, but perhaps there wasn't a training course around to help you.
Well, now there is.
Turn Guesstimates into Estimates & close more sales!
Award-winning ProposalKit gives your clients the detailed price quote and proposal they need so YOU close more sales (and boost your bottom line!) Finally you can quote with accuracy, increasing your profitability and professionalism. ProposalKit is easy, customizable, proven, and downloadable now! http://www.proposalkit.com
Social Media White Paper
Trevor Cook and I wrote a booklet to help our clients and friends come to grips with this new online phenomenon called 'Social Media' or 'Web2.0'. Now in its third edition, it is still being widely cited and is receiving lots of favourable comments.
Find out more about it (opens new window)
Vodburner is my tool of choice for recording skype video calls, either for later podcasting or simply for my own record. Now that video is becoming more and more important, I can't imagine online life without it.
More about Vodburner...
What you say about Lee Hopkins:
"One of the best days I've spent with a man! "
"As a speaker, Lee and his alter ego in the guise of avatar 'Lee Laperriere' played a key role in making our virtual event in Second Life a success. Lee was well-researched, engaging and enthusiastic about the possibilities that virtual collaboration brings and his presentation showed that he had really thought about the needs of our audience"
"Wow - what a presentation, it went so well, thank you very much! Fantastic job! "
"Lindy and Lee, you were both brilliant and I'm very thankful and pleased for your efforts, it was excellent. Thank you. "
"One of Australia's leading public relations practitioners in the so-called new media"
"While I only had the pleasure of actually meeting Lee face-to-face several months ago, I have been aware of him in conference programs and through feedback from one of my team members for a while. Lee has an amazing and unique skill for managing the new media to support business outcomes"
"Oz's best social network strategist"
"As for Local Royalty, you really are a Superstar among the bloggers and blogosphere!"
"Lee Hopkins, one of Australia's most respected social media experts"
"Lee was very entertaining and knowledgeable. He demystified social media for me and he made me feel it IS possible."
"His enthusiasm is infectious - exciting stuff!"
"Excellent. A really fascinating insight from an engaging speaker."
"A very difficult topic but it was explained in a fantastically simple way."
"The Walkleys relies on the good will of Australia’s talented communicators to make events like these happen and I can’t thank you enough for taking time out from your heavy schedule to make the convention such a memorable event."
"The workshop was very useful in that it enabled us to directly relate what we learnt in the seminar to our business. Lee was very easy to relate to and he presented all the information in a way that was simple to understand."
"Informative and engaging - gave good overview of new on-line technologies and how they can be applied to businesses. Particularly valued the opportunity to have a separate session to look at the specific needs and potential uses for my own business."
"Great to talk to someone who is expert in their field and passionate."
"The ability to interact one on one with Lee, as well as seeing new technologies and how they can be easily implemented into current business processes [was great]"
"Great. Lee was very engaging and presented info in easy to understand language and examples. Use of music, video, PowerPoint etc keep contents fun and educational. Great stuff!"
“Great! Even I could understand and appreciate the content. Excellent examples, wonderful presentation. I’m going back to share with my team. Thank you. "
“Lee was a great facilitator and his energy and passion for social media was evident."
“Excellent, enthusiastic presenter who is right into what he is talking about. Walking the talk. Just the right amount of info about the different topics. Not too geeky. Strong emphasis on how the tools can assist effective business communication. Relaxed friendly atmosphere. The workshop opened lots of doors, stimulating. I’m strongly encouraged to try things out. Many thanks.”
“Lee was great – knowledgeable, enthusiastic, generous in sharing his expertise. I liked the demonstrations."
"Great Workshop... helped me crystalise my thoughts on social media and now I feel ready to develop the strategy and make use of this great new medium"
Would you like me to run a workshop in-house for YOUR company?
Contact me to discuss how we can bring your company into this new and exciting communication universe.
View many of the presentations I have given over at Slideshare
Why does employee communication matter?
Download a presentation I gave to a group of PR students on slideshare
For your consideration:
Writing for a web audience